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In That Case
Feedback Rating:
Lifetime 571 ratings
 
Feedback Rating Summary (last 12 months)
4.89 stars (45 ratings)
Positive Neutral Negative Total Ratings
92% 3% 5% 45
Recent Feedback
5 out of 5''As expected. ould recommend them.''
Date: 8/27/2014     ListingID: 353223080
5 out of 5''My samsonite luggage arrived within 3-4 days of ordering well ahead of my wife's trip. No delivery issues and my wife is looking forward to the ease of just guiding the luggage vs pulling it through the airport. An excellent value and great quality!''
Date: 8/26/2014     ListingID: 353223216
5 out of 5''After couple days, I found a deal on other site and asked them to price match. They credit back the difference without any question. ''
Date: 2/28/2014     ListingID: 80918337
5 out of 5''Shipped very quickly. Very satisfied.''
Date: 2/26/2014     ListingID: 80918337
5 out of 5''Items delivered as promised and in great condition. no hazzles''
Date: 2/26/2014     ListingID: 80918337
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Seller Description
<p><strong style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px;">InThatCase</strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px;"> provides a wide variety of case products for Individuals, business and government. From luggage to our stylish computer cases to SKB industrial and military cases, we have solutions to transport just about anything, anywhere. Whatever your item, be it personal belongings, notebook computer, sensitive electronic equipment, musical instruments, medical supplies or product samples, we can provide cases to meet your requirements. Our customers rely on us to get them the right case, engineered to their specifications on time and on budget.</span></p> <p><img alt="" src="http://inthatcase.shopmanager.rakuten.com/RDCSFiles/10224561/Images/shopowner1.jpg" style="border-style: none;">&nbsp;</p> <p style="font-family: Arial; font-size: 12px; font-style: normal; font-variant: normal; line-height: 18px;">At In That Case, our purpose is to provide our customers with the best in travel products and service.Whether you are looking for luggage, computer cases, backpacks, sporting goods cases or industrial water-tight cases designed for extreme conditions, we have the best solution for you.</p> <p style="font-family: Arial; font-size: 12px; font-style: normal; font-variant: normal; line-height: 18px;">Our business first began in the late 1980&rsquo;s designing and building protective cases for portable projectors.We quickly realized that providing our customers with a case that could offer protection was one thing.&nbsp; But providing cases that could address the needs of each unique client was quite another.We came to understand that price, quality, style, durability, weight, and ease of use were all important considerations.</p> <p style="font-family: Arial; font-size: 12px; font-style: normal; font-variant: normal; line-height: 18px;">We have applied that knowledge to all of our present day travel offerings.We proudly offer some of the best brands in the industry such as Samsonite and SKB.&nbsp; We fully test and evaluate all the products we sell first, before we offer them for sale.We understand that when you are traveling you don&rsquo;t want your trip complicated by a faulty piece of luggage.</p> <p style="font-family: Arial; font-size: 12px; font-style: normal; font-variant: normal; line-height: 18px;">Today, everyone at In That Case understands these considerations and wants you to select the best product to meet your needs.&nbsp;Our customer service staff is dedicated to providing complete customer satisfaction.&nbsp; Our Customer Service Phone hours are M-F, 8 am to 5pm PST.&nbsp; We can be reached by phone at 714-356-0694.&nbsp; We are also available by email at&nbsp;<a href="mailto:customerservice@inthatcase.com">customerservice@inthatcase.com</a>.&nbsp;</p> <p><br> </p>
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
All of our products are warranted solely by the manufacturer. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer.<br> <br> InThatCase offers an exclusive 30-day exchange/refund policy on Rakuten Marketplace purchases.<br ...read more
Shipping Info
Our standard shipping is via FedEx SmartPost or, in some situations, FedEx ground. Please allow 5 to 10 days for delivery. We only ship to the continental 48 United States. We do not ship to PO Boxes, APO addresses or international locations.
Tax Policy
Residents of the following states are subject to sales tax: CA
Customer Service
<strong>Tel:</strong> 1-714-356-0694<br> <strong>Hours:</strong> 8:00 am to 5:00pm M-F<br> <strong>Email:</strong> Customerservice@inthatcase.com<br> <br> <strong>Mailing Address:</strong><br> 15500 Blackburn Ave.< ...read more
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