Seller Summary
Shipping Info
Returns Policy
Customer Service

Feedback Rating:
Lifetime 286 ratings
Feedback Rating Summary (last 12 months)
1 stars (3 ratings)
Positive Neutral Negative Total Ratings
81% 3% 16% 3
Recent Feedback
1 out of 5''No process update, No communication, order was cancelled more than a week later without any explanation. looks like a faked merchant''
Date: 5/31/2015     ListingID: 289942252
1 out of 5''This seller advertised shipment within 1-2 business days. 20 business days later, my items still had not shipped, and no response from the seller.''
Date: 2/9/2015     ListingID: 309656405
1 out of 5''Seller accepted order then cancelled 14 days later.''
Date: 12/8/2014     ListingID: 289942252
1 out of 5''I ordered two items, received wrong items. I contact with them and returned. After returns, I did not heard from them anymore. Contact with them, no answer. I did not know when they will ship a correct item. At least they should give refund''
Date: 9/17/2014     ListingID: 344092579
1 out of 5''sent wrong item. i contacted seller and left a voicemail, but been 3 days, and no call backs. i had to call Rakuten's customer service to try to contract seller and get this resolved. Still waiting for a resolution.''
Date: 7/17/2014     ListingID: 344092579
See all Feedback

Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Marketplace Guarantee Claim which, covers the first $750 of every more
Returns Policy
You can return most items within 25 days from the delivery date. If you wish to return an item, please send an email to We will assign Return Authorization (RA) and send you the steps to return the item. Item must be returned in original packing with all contents. Return ship more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this more
Customer Service
Tel: 305-677-3926
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