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TheWatchery
Feedback Rating:
Lifetime 2664 ratings
 
Feedback Rating Summary (last 12 months)
4.56 stars (319 ratings)
Positive Neutral Negative Total Ratings
89% 3% 8% 319
Recent Feedback
1 out of 5''The watchery sent the wrong watch. Instead of sending Invicta 17882 Men's Pro Diver Blue Dial Chronograph Dive Watch. They sent the Invicta 17882 Men's Pro Diver Red Dial Chronograph Dive Watch instead. I didn't know who to contact to return it.''
Date: 1/20/2015     ListingID: 362901292
5 out of 5''Product was delivered on time as promised, in quality packaging.''
Date: 1/20/2015     ListingID: 362901292
5 out of 5''Service was great. Shipping was on time. Watch was smaller than I expected though.''
Date: 1/19/2015     ListingID: 356435978
5 out of 5''Delivered quickly, nice product''
Date: 1/15/2015     ListingID: 303423115
1 out of 5''I am very upset about the lack of response from the seller The Watchery (none) and delayed response from Rakuten(3wks). I cancelled my order within minutes of placing it due to changing my mind and my card was still charged and was never refunded''
Date: 1/14/2015     ListingID: 280845899
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Seller Description
<b>Who We Are</b><br> <br> TheWatchery is committed to providing our customers with the hottest trends in luxury fashion. As a result of the trusted relationships we have with our vendors, you can shop with confidence. Thus, any brand in our shop, whether it be Gucci, Movado, Chloe, Fendi, Michael Kors or others, are genuine and authentic. TheWatchery is a part of The SWI Group, Swiss Watch International. The SWI Group currently manufactures and designs luxury goods in factories throughout the world and either owns or exclusively distributes such watch lines as: Lucien Piccard, Swiss Legend, Elini Barokas, Kenneth Jay Lane Timepieces and our new Red Line / a_line brands. <br> <br> We sometimes get inquiries regarding whether we are an "Authorized" dealer of brands that fall outside our company brands listed above. "Authorized" dealers are required to sell watches within the manufacturers' pricing guidelines. Even if a dealer wanted to lower his prices - even if he could manage to cut his costs - his hands are tied if he's accepted the status of being an "authorized dealer".<br> <br> We have been selling fine watches exclusively on the Internet since January 1997. We buy from legitimate factories and distributors. Our worldwide contacts enable us to consistently buy at the lowest possible prices. This is why we can offer you such exceptional savings.<br> <br> Hundreds of thousands of customers have purchased watches from us online for the last decade and we have proven without any shadow of a doubt that consumers rather get an amazing deal than be overcharged by "Authorized" dealers.<br> <br> Where the manufacturer does not offer a warranty for watches sold by us, TheWatchery matches the length of that warranty. Our warranty center employs over 5 full time watchmakers with over 150 years of combined watch repair experience. We also have a master watchmaker trained in Switzerland on staff full time. Indeed, TheWatchery and its founders process more warranty work than most manufacturers' service centers.<br> <br> All of our watches are genuine and authentic. We do not sell refurbished watches or manufacturer's rejects.<br> <br> We buy our watches through established, legitimate distribution channels. We work very hard to buy them at the lowest possible cost. The result: you get genuine merchandise at <b>exceptionally low prices.</b>
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
TheWatchery will gladly accept the return of new, unused, and undamaged merchandise within 45 days from delivery date.<br> <br> The returned merchandise must be in its original condition and accompanied by proof of purchase and the original copy of the warranty, as well as the original ...read more
Shipping Info
All order ship within 24 - 48 business hours, holidays excluded. TheWatchery offers free budget shipping on all orders. Expedited shipping methods are available, please see rates for 2-day and next-day shipping in checkout. *Expedited shipping orders also ship within 24-48 business hours.
Tax Policy
Florida state residents are subject to sales tax.
Customer Service
<b>For returns and customer service Email us at:</b> rakuten@swisswatchintl.com<br> <br> <b>Tel:</b>877.222.6660
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