Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Electronic Palace
Feedback Rating:
Lifetime 618 ratings
 
Feedback Rating Summary (last 12 months)
4.33 stars (118 ratings)
Positive Neutral Negative Total Ratings
89% 2% 8% 118
Recent Feedback
5 out of 5''Great service! Fast shipping!''
Date: 1/30/2015     ListingID: 219962842
5 out of 5''Excellent''
Date: 1/26/2015     ListingID: 361699869
4 out of 5''Received item in timely manner, in perfect new condition! Everything went as expected with this rakuten.com order! Thanks!''
Date: 1/25/2015     ListingID: 219962842
2 out of 5''Ordered a Nintendo DS in Polar White, & got a call stating they didn't have Polar White, but Crystal White. White was white, so why not & told them not a problem. Got the DS but it's not new (no shrink wrap) and its Japanese! Lame! Debating a return.''
Date: 1/24/2015     ListingID: 296524374
5 out of 5''fast shipping, item as described''
Date: 1/23/2015     ListingID: 373929708
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Seller Description
Electronic Palace is located in Los Angeles, California. Our mission is to provide the best services and lowest prices. Our #1 goal is customer satisfaction. Electronic Palace offers both brand new and refurbished products. All refurbished products will be clearly specified in the product description.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
1. All merchandise can be returned or exchanged within 45 days of order date.
2. All returns are subject to 15% restocking fee.
3. Returns must be like original condition.
4. Shipping charges are non refundable.
5. All returns or exchanges re ...read more
Shipping Info
Most products are processed within 24 hours. We use UPS, usps, and fedex for majority of our shipping needs. Shipping charges are extra. All shipments are insured and guaranteed against lost or damage. Tracking number will be supplied by email. You may include special shipping instructions in the o ...read more
Tax Policy
California state residents are subject to sales tax.
Customer Service
Email: electronicpalace1@yahoo.com
Phone: 1(818)385-1863 -- ask for Rosita
Contact Hours: Monday - Friday 9:30am to 4:30pm (PT)

Mailing Address:
ElectronicPalace
16844 Mooncrest Dr
Encino, CA 91436
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