Seller Summary
Shipping Info
Returns Policy
Customer Service

Feedback Rating:
Lifetime 901 ratings
Feedback Rating Summary (last 12 months)
4.75 stars (96 ratings)
Positive Neutral Negative Total Ratings
93% 1% 5% 96
Recent Feedback
5 out of 5''The seller has a lot of options which I appreciated. My order was shipped fast within a day and arrived in 3 days. Everything in my order was correct and the packaging was very good. I would recommend this seller and plan on using them in the future.''
Date: 10/2/2015     ListingID: 397633091
5 out of 5''Great deal!''
Date: 10/2/2015     ListingID: 246094246
5 out of 5''Very happy with purchase. Only thing I would change about the site is a way to see how many points I have, without making a purchase.''
Date: 10/1/2015     ListingID: 246235439
5 out of 5''Excellent turn around this on this order. Everything was packaged perfectly and the order was received ahead of the expected shipment window. The product was exactly as described on the product page, size was true to the description and quality....''
Date: 10/1/2015     ListingID: 370967049
5 out of 5''Arrived quickly, lighter than expected.''
Date: 9/28/2015     ListingID: 254122645
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Seller Description is the world's largest online retailer of bags and accessories for all lifestyles. At eBags, we're committed to providing each customer with superior service. From personal assistance to convenient, and real-time UPS/Fedex order tracking, eBags' customer service representatives are focused on customer satisfaction. We carry a complete line of premium and popular brands, including Samsonite, JanSport, The North Face and Eagle Creek. From backpacks and carry-ons to computer cases and handbags, eBags combines the best selection of products with unrivaled service and extremely competitive prices. We always love to hear from our shoppers, so feel free to contact one of our Customer Care Specialists for questions or comments.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Marketplace Guarantee Claim which, covers the first $750 of every more
Returns Policy
We unconditionally guarantee all unused or defective merchandise for 30 days from the receipt of shipment. If you are not completely satisfied with your eBags purchase you may return any unused or defective merchandise for a prompt refund or exchange. If you have purchased an eBags branded item more
Shipping Info
Immediately after you place your order you will receive an order confirmation email. It is at this time that we will begin processing your order. Processing involves receiving your order, transmitting the information to the appropriate vendor, and packing the product for shipping. Due to the number more
Tax Policy
Items sold by eBags and shipped to destinations in the following states are subject to sales tax: Colorado (4.1%) Kentucky (6.0%) Indiana (7.0%) Laws in these states require that we charge sales tax on the full amount of the order.
Customer Service
Customer Service Email Address: Customer Service Phone Number: (800) 725-8229 Customer Care Phone Hours Monday-Friday, 7AM to 7PM MST Saturday-Sunday, 10AM to 2PM MST We always love to hear from our shoppers, so feel free to contact one of our Customer Care Specialists for more
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