Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

eBags
Feedback Rating:
Lifetime 804 ratings
 
Feedback Rating Summary (last 12 months)
4.65 stars (226 ratings)
Positive Neutral Negative Total Ratings
93% 2% 5% 226
Recent Feedback
5 out of 5''Good book bag for school, lots of department pockets.''
Date: 9/30/2014     ListingID: 246070756
5 out of 5''Nice wheeled backpack, lightweight to be able to carry and right size compartments all with zippers and heavy Velcro. Great to carry on airplane.''
Date: 9/26/2014     ListingID: 246070756
5 out of 5''Good Job. No complaints.''
Date: 9/25/2014     ListingID: 353503441
5 out of 5''Product received as described and delivered well in advance of scheduled delivery. Excellent service!''
Date: 9/25/2014     ListingID: 353503441
5 out of 5''I love it. Plenty room, dividers, extra pockets for pens, pads, business cards etc. Just perfect. Wheels could use a little more rubber to decrease noise a little.''
Date: 9/22/2014     ListingID: 315389148
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Seller Description
eBags.com is the world's largest online retailer of bags and accessories for all lifestyles. At eBags, we're committed to providing each customer with superior service. From personal assistance to convenient, and real-time UPS/Fedex order tracking, eBags' customer service representatives are focused on customer satisfaction. We carry a complete line of premium and popular brands, including Samsonite, JanSport, The North Face and Eagle Creek. From backpacks and carry-ons to computer cases and handbags, eBags combines the best selection of products with unrivaled service and extremely competitive prices. We always love to hear from our shoppers, so feel free to contact one of our Customer Care Specialists for questions or comments.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
We unconditionally guarantee all unused or defective merchandise for 60 days from the receipt of shipment. After 30 days, a restocking fee will apply. If you are not completely satisfied with your eBags purchase you may return any unused or defective merchandise for a prompt refund or exchange. ...read more
Shipping Info
Immediately after you place your order you will receive an order confirmation email. It is at this time that we will begin processing your order. Processing involves receiving your order, transmitting the information to the appropriate vendor, and packing the product for shipping. Due to the number ...read more
Tax Policy
Items sold by eBags and shipped to destinations in the following states are subject to sales tax: Colorado (4.1%) Kentucky (6.0%) Indiana (7.0%) Laws in these states require that we charge sales tax on the full amount of the order.
Customer Service
Customer Service Email Address: help@ebags.com Customer Service Phone Number: (800) 725-8229 Customer Care Phone Hours Monday-Friday, 7AM to 7PM MST Saturday-Sunday, 10AM to 2PM MST We always love to hear from our shoppers, so feel free to contact one of our Customer Care Specialists for ...read more
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