Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Focus Camera
Feedback Rating:
Lifetime 6261 ratings
 
Feedback Rating Summary (last 12 months)
4.44 stars (436 ratings)
Positive Neutral Negative Total Ratings
83% 4% 13% 436
Recent Feedback
5 out of 5''Very quick shipping, excellent packaging and brand new products in sealed box. Will recommend surely.''
Date: 9/30/2014     ListingID: 354497158
4 out of 5''Great customer support. Responsive to inquiries. Thanks a bunch!''
Date: 9/29/2014     ListingID: 325687055
5 out of 5''My camera came quickly. It was packaged well and included everything. Couldn't be better.''
Date: 9/29/2014     ListingID: 348271180
5 out of 5''Will buy again, they had shipped quickly, the item was properly pack and in good condition.''
Date: 9/26/2014     ListingID: 84457375
1 out of 5''Sharper Image Hadrons Atomic Clock and Weather Station does not work correctly and I want to return. The time keeps resetting to Mountain time. I live in Eastern time zone''
Date: 9/26/2014     ListingID: 348648967
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Seller Description
Focus Camera, Inc. is a nationwide specialty on-line retailer, as well as a brick-and-mortar retail store, operating in the same New York neighborhood location for over 40 years. We have taken our consumer-oriented philosophy that has served us well in our local community, and expanded it to serve customers nationwide. Customer Service is our Number One Priority! We don't just deliver products - We keep our customers coming back again and again. Our customers are our investment. "Treat every customer as if they sign your paycheck...because they do." This has been our credo, and it is for this reason that many of our orders are from repeat customers. Our best advertisers are our satisfied customers, more than 400,000 strong and growing daily. Our prices are very competitive. We sell only top-quality merchandise, and our customer service is second to none. Join our family of satisfied customers, and you will be glad you did. Why take risks in dealing with unknown retailers - when you can buy from a trusted source with an excellent reputation spanning almost two generations! If you are satisfied with your purchase and our performance, tell your friends. If you have any issues, please contact our customer service via email at buyfocus@focuscamera.zendesk.com or via phone by dialing 1-800-221-0828, Mon. - Thurs. 9:00am to 5:00pm EST and on Friday 9:00am to 2:00pm EST. We will work hard to address your concerns, so that we may continue to earn your ongoing loyalty.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Return or Replacement Policy: If you are not satisfied with your purchase, you may return it (see exceptions in Paragraph 'g' below) within 14 days of receipt, for a refund, or a replacement - subject to the following:

a) Contact Focus Camera to receive a Returned Merchandise Authorizatio ...read more
Shipping Info
We ship via UPS, Fedex, and USPS Postal Service. APO, FPO, and PO Box shipments are only via USPS. Shipments to APO/FPO destinations may take several weeks to arrive, as per USPS delivery guidelines.

Standard Shipping time is usually 2-4 business days to the East Coast and/or the Midwest, ...read more
Tax Policy
Items ordered from Focus Camera, to be shipped to addresses within NY and NJ, will be assessed all relevant State and Local Taxes.

If an item is subject to Sales Tax in accordance with applicable State Tax Laws, those Taxes will be added to your bill by Rakuten.com/Buy.com.

If ...read more
Customer Service
Regular Hours of Operation Online ordering is available 24 hours a day, 7 days a week.

Customer Service Representatives are available to assist you during the following hours:
Monday - Thursday: 9:00AM to 5:00PM EST Friday: 9:00AM to 2:00PM EST Saturday & Sunday: Closed < ...read more
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