Seller Summary
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Returns Policy
Customer Service

HES Supplies
Feedback Rating:
Lifetime 68 ratings
 
Feedback Rating Summary (last 12 months)
4.46 stars (68 ratings)
Positive Neutral Negative Total Ratings
87% 1% 12% 68
Recent Feedback
5 out of 5''great product, fast shipping''
Date: 9/30/2014     ListingID: 327372935
4 out of 5''Good''
Date: 9/29/2014     ListingID: 307521223
5 out of 5''Good price and quick shipping.''
Date: 9/28/2014     ListingID: 318799091
3 out of 5''Item arrived, but it took almost 3 weeks. May have been lost in the mail. But since the shipping label was created the day after purchase, and USPS tracking stated that the item had not been received from the shipper, I assume it never left HES.''
Date: 9/25/2014     ListingID: 356126532
2 out of 5''1st order with HES was cancelled by vendor, other two have taken an extra long time from date of purchase to receive. Contacted vendor three times for status update. Finally received a response and tracking on the orders after the 3rd contact. ''
Date: 9/23/2014     ListingID: 327372963
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Seller Description
HES Supplies. has many years of experience in selling brand name watches. We offer all brand new brand name quality timepieces such as Cartier, Tag Heuer, Rado, Ebel, Concord, Bedat & Co., Movado and much more. As a result, we have the ability to negotiate low prices on all watches, and to pass those savings onto you - our valued customer. Our number one priority is customer satisfaction. Therefore, we put together a knowledgeable and courteous sales staff to assist you All of our watches are brand new in the original manufactureras box. Need a package for a loved one's special occasion? We will guarantee its timely delivery. If we tell you an item is in stock, it's actually in stock. Honesty Is Our Policy! Because we have access to a wide range of distributors, if you don't see a brand or any specific watch you are looking for just contact us and we will gladly be able to get it for you as quickly as possible. Regardless of the size of your order, each sale is important to us, and will receive our utmost care and attention. Our post sale support is also one of our special services. Just contact us! Our friendly and attentive customer service is always there for you. We are looking forward to assisting you, and to adding you to our list of satisfied customers. Our motto is "We are not satisfied until you are!"
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
DEFECTIVE MERCHANDISE If the item is defective, please write us an email o explaining the problem. We will send you a call tag to pick it up and we will exchange it or give you credit. You can try to contact the manufacturer of the item for help, or request that they exchange the defective it ...read more
Shipping Info
HES Supplies offers free standard shipping, most items will arrive within 3-9 business days.
Tax Policy
You agree that you as buyer and we as seller are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as seller we are responsible to collect, to report and to remit any sales, use or other taxes as may be ...read more
Customer Service
Information about how to contact us can be found in the Order History for your Rakuten.com Account. You can find out how to access your Order History at https://secure.rakuten.com/AC/MyAccount.aspx. Once you have accessed your Order History, then please locate your specific order that you wish to ...read more
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