Seller Summary
Shipping Info
Returns Policy
Customer Service

Feedback Rating:
Lifetime 136 ratings
Feedback Rating Summary (last 12 months)
3.95 stars (22 ratings)
Positive Neutral Negative Total Ratings
62% 12% 26% 22
Recent Feedback
5 out of 5''I was very happy with my purchase. The cord I got with it was aftermarket and faulty, but they sent me a new DELL one for free and it works great. ''
Date: 9/2/2015     ListingID: 429451128
3 out of 5''At first, it didn't work. Since, I was at work I asked my IT man to look at it. The system didn't show having a hard drive. He turned it over and found one, but it wasn't screwed in. He did, but it is barely in - I have to be careful. SLOPPY WORK.''
Date: 8/17/2015     ListingID: 429451128
3 out of 5''received the laptop in a couple of days. Doesn't work! Emailed ZoomUSA on 8-10-15 with the problem and received a reponse indicating that they would be in touch in 24 to 48 hrs. Haven't head from them yet! Not happy, have a laptop that I can't use.''
Date: 8/13/2015     ListingID: 252786270
5 out of 5''Excellent communication and follow up on the issues, you can trust, Thank you''
Date: 7/17/2015     ListingID: 293678097
5 out of 5''Great service!''
Date: 7/15/2015     ListingID: 431690499
See all Feedback

Seller Description
ZOOMUSA has been serving the public with quality laptops since 2001. Our 20,000 SQF facility, dedicated knowledgeable friendly staff enables us to ship on time, and provide outstanding customer support, and Great deals. Quality is our goal and we provide a standard 30-day warranty to maintain customer satisfaction. We employ a full time on-site technical staff to test our laptop computers and provide support to our customers. Each technician has a minimum of three years experience in laptop repair and has received a degree in the computer field.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Marketplace Guarantee Claim which, covers the first $750 of every more
Returns Policy
ALL LAPTOPS INCLUDE A 30 DAYS standard WARRANTY. For all warranty claims a RMA number is required. All warranty issues will either be repaired or replaced.No returns for buyers remorse. All returns for refund will be subject to a 20% restocking fee. Shipping is not refundable. All RMA's/claims must more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this more
Tax Policy
New York state residents are subject to sales tax.
Customer Service
Tel: 1(718)395-3434
Hours: 10:00AM-5:30PM M-F

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