Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

zoomusa
Feedback Rating:
Lifetime 114 ratings
 
Feedback Rating Summary (last 12 months)
3.58 stars (77 ratings)
Positive Neutral Negative Total Ratings
61% 10% 29% 77
Recent Feedback
5 out of 5''Laptop was as advertised. Arrived as promised. No issues!''
Date: 8/31/2014     ListingID: 337083165
5 out of 5''A+++''
Date: 7/30/2014     ListingID: 333617649
5 out of 5''Fast shipping''
Date: 7/29/2014     ListingID: 333617649
5 out of 5''I was VERY impressed with how ZoomUSA covered all the bases with a cover letter sent with my refurb laptop. It works great and is just what I needed for my volunteer work for my county's sheriff's office. Thank you ZoomUSA!''
Date: 7/28/2014     ListingID: 333617649
1 out of 5''This computer does not work, it has no harddisc drive or has a dead harddisk drive, they should check the computer before they sent it to me''
Date: 7/25/2014     ListingID: 333617649
See all Feedback

Seller Description
ZOOMUSA has been serving the public with quality laptops since 2001. Our 20,000 SQF facility, dedicated knowledgeable friendly staff enables us to ship on time, and provide outstanding customer support, and Great deals. Quality is our goal and we provide a standard 30-day warranty to maintain customer satisfaction. We employ a full time on-site technical staff to test our laptop computers and provide support to our customers. Each technician has a minimum of three years experience in laptop repair and has received a degree in the computer field.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
ALL LAPTOPS INCLUDE A 30 DAYS standard WARRANTY. For all warranty claims a RMA number is required. All warranty issues will either be repaired or replaced.No returns for buyers remorse. All returns for refund will be subject to a 20% restocking fee. Shipping is not refundable. All RMA's/claims must ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
New York state residents are subject to sales tax.
Customer Service
Tel: 1(718)395-3434
Hours: 10:00AM-5:30PM M-F
Email: CS@IZOOMUSA.COM

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