Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Video & Audio Center
Feedback Rating:
Lifetime 105 ratings
 
Feedback Rating Summary (last 12 months)
2 stars (1 ratings)
Positive Neutral Negative Total Ratings
85% 4% 11% 1
Recent Feedback
2 out of 5''Rating 'Poor' for their communication with their customers. I was unable to get a reply from them for 9 days after buying a TV. They didn't respond to Buy.com either. The TV was delivered in 12 days, but lack of communication was unacceptable.''
Date: 1/11/2013     ListingID: 211136236
4 out of 5''I have been unable to track this package. The shipper has no record of it. Can you please let me know the status?''
Date: 1/7/2013     ListingID: 218864294
5 out of 5''received as scheduled. no bad surprise.''
Date: 12/5/2012     ListingID: 245014452
1 out of 5''Tracking number I received from seller was wrong. Shipper said nothing coming to my address from this seller. Emailed seller two seperate days, no reply. So far all I have is a $1700.00+ charge to my credit card. Not a happy camper at all!! ''
Date: 12/3/2012     ListingID: 218864294
2 out of 5''Did not receive what I ordered... They send out the correct only after I had to wait for them to send out a shipping label take the item to a Fed ex and call them to let them know I send the item back only to wait to receive the right order''
Date: 11/1/2012     ListingID: 159620043
See all Feedback

Seller Description
Video & Audio Center has been in business for over 31 years, providing excellent customer service before and after the sale. We offer the latest high-tech consumer electronics and custom installation options. Our goal is to provide affordable solutions for your home entertainment. We are proud to be a family-owned business, and we currently own and operate 3 retail superstores and one Custom Home Theater Showroom.

Just One Touch designs and installs systems featuring state-of-the-art audio video, multimedia, communications, automation and lightning control components. Just One Touch specializes in shaping technology to fit your individual lifestyle. Our goal is to provide simple operation and seamless architectural integration.

Services
Offer latest technology in consumer electronics
Long term customer satisfaction
Expert Sales Associates
Ready to ship inventory
Factory Authorized Dealers for all brands we sell
We offer career opportunities for over 100 employees

 Affilliations
HTSA
ASID
CEDIA
CEA
PARA
TECH HOME

 Awards
2008  #5 in CEPro's 100 List of Top Integrators
2007 #1 in CEPro's Top Custom Retailers in California and #5 in the USA
2007  #10 in CEPro's 100 List of Top Integrators
2006 #1 in CEPro's Top Custom Retailers in California and #5 in the USA
2006 Top Sales Volume in US Western Region - Control4
2006  #13 in CEPro's 100 List of Top Integrators
2005  Theo Kalomirakis Best Home Theater Architecture by CEDIA and AIA
2005  Best Media Room by CEDIA
2005  #6 in CEPro's Top 20 Custom Retailers
2005  #11 in CEPro's 100 List of Top Integrators
2004  #5 in CEPro's Top 20 Custom Retailers
2004  #17 in CEPro's 100 List of Top Integrators
2003  #9 in CEPro's Top 20 Custom Retailers

 Publications / Media
01.2008  HD Living
03.2006  Robb Report Home Entertainment
03.2006  CNBC news feature on the Just One Touch Home
01.2006  Sound & Vision
11.2005  Electronic Lifestyles
11.2005  CEDIA News
08.2004  Twice Magazine
04.2003  CEPro Magazine

  The VAC Difference
We built our rock solid reputation by offering the highest quality goods at the most competitive prices. We pride ourselves on setting the trend for customer service. Today, there are dozens of mail order, or Internet only retailers; why trust your business to a Company that's never dealt with a live person or is operating from some warehouse, or garage? Your peace of mind is very important to us, and we'll do whatever it takes to make sure your shopping experience with us is pleasurable, and secure. If you are in the area, please accept our invitation to visit our stores, you'll quickly notice how clean and well stocked they are. We know you'll appreciate our professional & courteous sales & support staff. Add to that the Nation’s Largest Sony Selection, and you'll quickly agree that you're not just a voice or an email address to us! We are opening our Online Store for those of you too far away, or too busy to visit personally. We promise to deliver that same high quality product, service and support (and competitive pricing) to all of our Internet customers. So sit back, relax and shop from the convenience of your home or office. We hope you enjoy your visit.

Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
All Returns Require Prior Authorization
No returns will be accepted without an RMA # - Please call 1-866-822-2289 or email us at info@videoandaudiocenter.com for an Return Authorization Number. Any item returned without authorization will be refused.

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Shipping Info
FREE GROUND SHIPPING ON EVERYTHING WE SELL!
Hi-Fi products over $200
Digital Cameras over $250
Digital Camcorders over $500



If you qualify for FREE Shipping but your order also contains one or ...read more
Tax Policy
California state residents are subject to sales tax.
Customer Service
WE’RE HERE TO HELP Tel: 1(866)822-2289
Hours: Weekdays 8AM-5PM(PST) Sat & Sun 11AM-6PM(PST) Email: buy@videoandaudiocenter.com

Visit one or our Retail Stores and see why we are the Largest Flat Screen TV Dealer in Southern California!

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