Seller Summary
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Shipping Info
Returns Policy
Customer Service

Ice
Feedback Rating:
Lifetime 584 ratings
 
Feedback Rating Summary (last 12 months)
3 stars (2 ratings)
Positive Neutral Negative Total Ratings
90% 3% 7% 2
Recent Feedback
5 out of 5''Item is gift arrived on time for Christmas fast shipping Thankyou!!''
Date: 12/25/2013     ListingID: 71468855
1 out of 5''Do NOT buy from Ice.com. Terrible customer service. Cancelled my order with no explanation. Spoke with customer service. Was very rude and said they do not affiliate with Rakuten. Why do you have products in stock on this site in the first place?''
Date: 11/19/2013     ListingID: 147919558
5 out of 5''Product was everything seller said it was. The shipping was free, but a bit slow. Given the free shipping I really can't complain about the shipping speed. ''
Date: 6/1/2013     ListingID: 248263189
5 out of 5''Fast shipping''
Date: 5/14/2013     ListingID: 248263189
5 out of 5''Excellent service from start to finish.''
Date: 5/10/2013     ListingID: 84902662
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Seller Description
Ice is the little secret of the most fashionable, stylish shoppers who want to sparkle without breaking the bank. Our in-the-know fine jewelry experts regularly scour the globe for the latest styles and trends to bring you the most elegant and dazzling jewelry collections. Whether you're looking to shine at your next happy hour or cocktail party or for a unique, special gift, Ice has got you covered, delivering to your satisfaction or…we hand your money right back – 100% guaranteed.

We're one of the first companies to turn a jewelry store into an online shopping experience and since 1999 millions have enjoyed our fun, easy, secure and hassle-free site. We know our customers are savvy, smart shoppers, so we pride ourselves on delighting them every single day. Besides our loyal customers, we have a few other admirers. Internet Retailer lists us as one of the top shopping sites online, while media giants like The Wall Street Journal, The New York Times, CBS' The Early Show and The Ellen DeGeneres Show have all cheered us on.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
We feel pretty confident that you'll not only love your Ice purchase, but that you'll wear it immediately, and model it in the mirror. But … just in case you don't absolutely LOVE your sparkle, you can send it back to us within 30 days from the shipping date, and we'll be happy to arrange an exchang ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
All California orders are subject to sales tax by Rakuten.com Shopping
Customer Service
Tel: 1(800)539-3580
Hours:
Mon-Thurs: 8am-10pm (EST)
Fri: 8am-6pm (EST)
Sat: Closed (EST)
Sun: Closed (EST)
National Holidays: Closed

Mailing Address:
ICE
1083 Main Street
Champlain, NY 12919
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