Seller Summary
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Shipping Info
Returns Policy
Customer Service

Factory Authorized Outlet
Feedback Rating:
Lifetime 878 ratings
 
Feedback Rating Summary (last 12 months)
4.64 stars (202 ratings)
Positive Neutral Negative Total Ratings
94% 2% 4% 202
Recent Feedback
4 out of 5''Overall I am pleased with the out come but more communication would have been desirable. I was glad to get new units but would have been better if it was not up to me to have to reach out to find out what happened to the order.''
Date: 10/2/2014     ListingID: 358798922
5 out of 5''Quick, to the door. Good price. ''
Date: 9/29/2014     ListingID: 337381916
4 out of 5''Item arrived as scheduled, I was missing a screw for one of the holders, but since I'm handy my self I was able to make due. Seller seems to be US based, product may be Asian.''
Date: 9/28/2014     ListingID: 358707628
4 out of 5''Shipped within the stated date range! Preferred the item to be in another box or covered up to prevent the original box from being damaged. Other than that, they've fulfilled my orders to my expectation.''
Date: 9/26/2014     ListingID: 279067767
5 out of 5''I purchased this as a versatile backup generator for my elderly parents. Assembly took me about 30 minutes. Once the system was primed with propane, the unit started up nicely with the electric start. It is quieter than I expected! I'm happy so far!''
Date: 9/26/2014     ListingID: 358798713
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Seller Description
Welcome to Factory Authorized Outlet’s Rakuten.com Shopping store! We are one of the nation’s fastest growing retailers of tools and supplies, and we strive to be your number #1 source. We have a combined 26 years experience in the industrial tools industry. We provide a wide array of items for home use, shop use, and construction site use such as power tools air pneumatic tools, hand tools, and electric generators. We deal with high-quality, popular brand names, which you’ve come to trust like DeWALT, Makita, Ingersoll-Rand, and DuroMax Power Equipment. Also complementing these lines are Funtime Popcorn, Cyclone Pneumatic, DuroStar, and many more. We stand behind the products we carry and offer manufacturers’ warranties as authorized dealers of all our major brands. We work hard to bring you the best deals, speedy processing, and top-notch customer service. When we receive great deals from our suppliers, we pass the savings on to our customers. Please come back and visit our store often to catch our continually updated specials and ever-growing product listing!
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Factory Authorized Outlet's Satisfaction Guarantee allows for the return of new and unused products in original factory condition within 45 days of purchase. Used defective products for 30 days from the date of purchase. Returns must be pre-approved by Factory Authorized Outlet and have a return mer ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
All California state residents are subject to 8.75% sales tax.
Customer Service
Tel: 1(800)629-3325
Hours:
Monday - Thursday: 8:00AM - 5:30PM
Friday: 8:00AM - 5:00PM
Email: buy@maxtool.com

Mailing Address:
1669 Puddingstone Dr
La Verne, CA 91750
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