Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Tennis Express
Feedback Rating:
Lifetime 64 ratings
 
Feedback Rating Summary (last 12 months)
3.67 stars (9 ratings)
Positive Neutral Negative Total Ratings
88% 2% 11% 9
Recent Feedback
5 out of 5''Had no trouble with shipping times or packaging. Would purchase from them again!''
Date: 9/9/2014     ListingID: 344573214
1 out of 5''Customer service is quite poor, they did not bother to respond to an email I sent soon after I placed an order with them. S/h charges are completely ridiculous. I ordered two sets of strings, and was charged almost $12 s/h. Are you kidding me!?! ''
Date: 8/24/2014     ListingID: 115143011
1 out of 5''BAD customer support. Company put a hold on my credit card for 3 days and cancelled my order without any explanation. Definitely would not use Tennis Express again!''
Date: 6/26/2014     ListingID: 304834306
5 out of 5''Great product with excellent savings!''
Date: 3/19/2014     ListingID: 225394962
1 out of 5''I was not even contacted or informed that the order was cancelled.''
Date: 1/13/2014     ListingID: 296294015
See all Feedback

Seller Description
Tennis Express : We're proud to offer the world's largest selection of Tennis books, videos, posters, calendars, autographs, key chains and memorabilia. We also have a complete selection of T-Shirts, racquets, apparel, shoes, accessories, grips, bags, balls, US Open and Wimbledon products, ATP and WTA products, ball machines, training equipment, backboards, stringing machines, and much more. We have been in business for over 10 years and are the fastest growing online tennis retailer.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
We do not want you to have to go through the process of returning anything so if you have any questions at all about a product please contact us via email. We have specialists in every department that are eager to answer any questions to help you feel confident that you are getting exactly what you ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
Texas state residents are subject to sales tax.
Customer Service
Tel: 1(713)435-4892
Hours: 6:30A.M-9P.M. Central Time
Email: buy@tennisexpress.com

Mailing Address:
11026 Westheimer Rd.
Houston, TX 77042
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