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Returns Policy
Customer Service

OnlyFactoryDirect
Feedback Rating:
Lifetime 165 ratings
 
Feedback Rating Summary (last 12 months)
4.67 stars (33 ratings)
Positive Neutral Negative Total Ratings
92% 2% 6% 33
Recent Feedback
3 out of 5''need to put the w and how tall they are on the web sit or some Dimensions on the web sit they are smaller then what i thout they where ''
Date: 9/3/2014     ListingID: 324770393
5 out of 5''great service''
Date: 8/7/2014     ListingID: 349501701
5 out of 5''Good so far''
Date: 6/18/2014     ListingID: 324241930
3 out of 5''Product sound ok. Extremely small. Looks much bigger on website. Cannot be used very loudly. Sub woofer almost non existent. It's pretty much good for computers and very small room's.''
Date: 6/2/2014     ListingID: 324238429
5 out of 5''Great to work with''
Date: 5/30/2014     ListingID: 289897182
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Seller Description
Our crew at OnlyFactoryDirect have extensive audio and retail backgrounds. Therefore, we understand the meaning of Customer Service. Over 99% of the time we ship, our customers receive their orders and are thrilled!! However, if you're not thrilled, contact us and we'll figure out a way to make you happy!!! Unlike other sellers, we are available 24/7, for questions, inquiries or anything else (audio related). We have well over 18,000 satisfied customers to prove it.

How do we sell High Quality Products at such Low Prices?

Essentially there are three factors that allow us to negotiate killer pricing that we can pass through to our customers. First, we buy container loads of products direct from the factory; this saves them from storage and warehousing, shipping, and inspection. Second we provide our manufacturers with a guaranteed annual purchase, and finally we buy out the warranty because we offer a life time warranty on almost all of our products, now that's priceless. We simply get outstanding products at the very lowest price direct from the Factory, and we back it all up with the best customer service you will ever encounter online. OnlyFactoryDirect was started out of the need to provide high quality audio products direct to the consumer. Based in the wholesale market for decades with contacts for high quality products from all over the world, OFD stepped out of the distribution chain from selling to other distributors and retail stores to directly selling to the consumer. This direct line from the factory to the consumer means lower prices while still maintaining high quality.

Affordable Performance. Guaranteed.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
We stand behind our merchandise. On all the product we sell, we have a "No Worries" return policy. If, within forty five days from when you receive your order, you are in any way unhappy, we will have it picked up at our expense and issue you a full refund.

No Questions, No Hass ...read more
Shipping Info
OFD has FREE shipping in continental 48 states only and includes all handling charges and insurance. Sorry we do not ship outside of the main 48 US states. Payments received before 5pm EST on standard business days will ship out on that day. Any payments received after 5pm EST on Friday will ship th ...read more
Tax Policy
California state residents are subject to sales tax.
Customer Service
Tel: 1(800)910-3575
Hours: Mondy – Friday 7am – 5pm PST
Email: customerservice@onlyfactorydirect.com
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