| Returns for Sealed & Unused Merchandise - Is allowed within 20 days of delivery. Please email us at Buy.comsupport@Quantum-co.com to request an RMA - Return Merchandise Authorization. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. Per Buy.com’s policy, return postage is on the buyer. In the event an item is sold with "free shipping", Quantum Wireless will refund the amount of sale, less "actual shipping costs" to customer. After the approval is sent, we will have to receive the item within the next 10 days. No refund/exchange will be made if the package is late without notice. |
Returns for Opened Merchandise – Is allowed within 15 days of delivery. Open merchandise must be returned in the undamaged manufacturers packaging and include all accessories. There is a 10-20% restocking fee for opened items. Please do not tape or write anything on the manufacturers packaging. Merchandise that is received in any way that compromises its value will result in a much higher restocking fee based on its loss of value. The restocking fee for opened items received in a compromised condition is at our discretion.
- The following item categories are not allowed for return/exchange under any circumstances if opened: Batteries, Cell Phones, Video games, Software / Licenses, Warranties, Home and Kitchen Appliances, Personal Care, Televisions, Larger LCD Screens & Laptops, Used One-Time Use Products. We suggest that you contact us prior to buying any of the above if you need more information and to get a written exception to this policy. You can contact us at Buy.comsupport@Quantum-co.com.
Items that are Materially Different/Not As Advertised - If your item is materially different than what is advertised - Please do not hesitate to contact our Buy.com Customer Service within 10 days at Buy.comsupport@Quantum-co.com or by phone at 1-877-259-4629. Items that do not live up to your desired expectations are not materially different and we cannot be held responsible. Please direct all complaints and questions directly to the respective manufacturer as they are best fit to handle.
Damaged/DOA/Defective items - Reported within 10 days are immediately replaced free of charge. If your item becomes/or is found to be defective beyond the allotted reporting period and is under warranty, than you should contact the manufacturer directly.
Merchandise Sold As Used - While the majority of our items are sold as brand new, we do sell some items that are used but are tested and are working. We currently do not accept returns for these items. Customers should contact the respective manufacturer as the products are covered under their warranty and direct all return issues to them.
Again, please do not send your return prior to asking for a RMA number by emailing us at Buy.comsupport@Quantum-co.com Return without an RMA on the box misplaced altogether and/or will be refused by our warehouse! Please include a copy of the order invoice/packing slip, from the original order along with a copy of the email confirmation in the return package.
Returns must include the original packaging and included accessories (i.e. Manuals, warranty, security seal etc.). Do not write or paste anything on manufacturers packaging. Place return in another carton for shipping so that it arrives safely. If your item is missing any of the above, please do not return it.
• Refunds, regardless of the nature, are usually processed within 7-14 business days. If the allotted time has already passed and you have still not been refunded in any way please contact us. The same applies to exchanges.
Should you have any further questions or concerns regarding our policy, please do not hesitate to contact our Buy.com Customer Service at Buy.comsupport@Quantum-co.com or by phone at 877-259-4629.