Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

PETCO
Feedback Rating:
Lifetime 505 ratings
 
Feedback Rating Summary (last 12 months)
4.41 stars (44 ratings)
Positive Neutral Negative Total Ratings
90% 3% 7% 44
Recent Feedback
5 out of 5''Excellent, as usual. Good selection, free shipping over $50.''
Date: 9/30/2014     ListingID: 299110734
3 out of 5''The seller does not solved the problem that created.''
Date: 9/16/2014     ListingID: 119473133
5 out of 5''great product''
Date: 9/16/2014     ListingID: 334094041
3 out of 5''It's not easy to contact to the customer service.''
Date: 9/16/2014     ListingID: 119473133
1 out of 5''Item was sent to the wrong address. Have been for 3 weeks trying to get a refund. ZERO response from Petco customer service! Was able to call Petco 800# and have spoken to 4 different reps. All claim they will followup with me...still waiting!!''
Date: 9/16/2014     ListingID: 119472115
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Seller Description
Petco.com offers dog and cat food, treats, grooming supplies, aquariums and general care advice. Our pest control pet products get rid of and prevent fleas, flea eggs, larvae, ticks and other insects in three easy steps. Dog beds can be perfect pet products to give your dog a place to call his own. We've got all the online pet supplies to get your aquarium up and running.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
We want to make sure you and your pet are completely satisfied with every purchase. So our return policy is simple. Please ship the item(s) and your packing slip, stating the reason for the return, to your nearest PETCO warehouse at one of the following addresses. A pre-printed label with the addre ...read more
Shipping Info
We ship from multiple warehouses across the United States so you get your order as quickly as possible. Your order will be sent from the nearest warehouse that has your items in stock. In the event your order can't be filled by a single warehouse, your order may arrive in multiple shipments. As your ...read more
Tax Policy
PETCO is required by law to charge applicable tax on all online orders shipped to states in which PETCO has a physical location.
Customer Service
Email questions or comments about your order to orders@petco.com, or call us at 877-738-6742 (Monday - Friday 5AM - 10PM PT, Saturday/Sunday 6AM - 9PM PT).
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