Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Factory Direct Wholesale
Feedback Rating:
Lifetime 3070 ratings
 
Feedback Rating Summary (last 12 months)
4.22 stars (1211 ratings)
Positive Neutral Negative Total Ratings
76% 1% 23% 1211
Recent Feedback
1 out of 5''I have NOT received my purchase of a stationary bike. I have emailed Rakuten and the vendor with no success. I was provided a UPS tracking number that was for merchandise that was delivered to Texas in January 2014. I live in NC. I am not pleased.''
Date: 12/19/2014     ListingID: 231153706
2 out of 5''Billed me for item, creating shipping label but no other shipping tracking information, 10 business days later no item received. When I try to contact seller the email is returned as not a valid email. ''
Date: 12/19/2014     ListingID: 341028658
2 out of 5''I cannot believe I couldn't contact seller and customer service for 2 wks. Even tracking number was wrong and couldn't track my package for 2 wks. and some leathers come out too....''
Date: 12/18/2014     ListingID: 333682189
1 out of 5''No emails in response to my inquiry about this delay in shipping a few days ago. I had to call to find out any info. Poor customer service, especially considering you received payment in full for this 2 weeks ago. Will edit rating if things change.''
Date: 12/18/2014     ListingID: 333682189
1 out of 5''Status says package has shipped. Six days and no movement no update no anything.''
Date: 12/18/2014     ListingID: 364437761
See all Feedback

Seller Description
Factory Direct Wholesale: Why pay for retail when you can buy directly from wholesaler, we buy truck load directly from the manufacture and sell directly to you, no middleman involved, We do wholesale too. We want your business and we want you to be happy with our products and our service. You can shop here with confidence! Everything is shipping out directly from our warehouse.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
45 days to return, Buyer pays return shipping. Refund, Returns and Cancellation Policies: It is buyer's responsibility to ship the item back in the original condition at buyer's cost, under no circumstance will we pay the shipping back. Items Damaged In-Transit and/or Factory Defects will b ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
Georgia state residents are subject to sales tax.
Customer Service
Tel: 1(770)242-9511
Hours: 9AM to 5PM week days
Email: allpetstroller@yahoo.com

Mailing Address:
2855 N Berkeley Lake RD

Duluth, GA 30096
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