Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Firehouse Pet Supplies
Feedback Rating:
Lifetime 93 ratings
 
Feedback Rating Summary (last 12 months)
5 stars (1 ratings)
Positive Neutral Negative Total Ratings
95% 2% 3% 1
Recent Feedback
5 out of 5''Item arrived on time. My cat loves her new toy!''
Date: 7/24/2013     ListingID: 96015482
5 out of 5''Arrived perfectly and quickly.''
Date: 6/4/2013     ListingID: 175434856
5 out of 5''Received in good condition and on time!''
Date: 4/23/2013     ListingID: 133094933
5 out of 5''Super fast shipping and great overall deal, unfortunately product will not work for me, so will keep looking.''
Date: 4/15/2013     ListingID: 280386405
5 out of 5''Product arrived in timely manner, wrapped appropriately. Good job!''
Date: 4/2/2013     ListingID: 278803855
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Seller Description
Firehouse Pet Supplies is a family owned and operated company that is big enough to serve and small enough to care. We have a great reputation for our customer service and fast shipping which is our number #1 priority. We have thousands of products available and are adding new lines all the time. Don't see it? Just ask us.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
All returns must have an authorized return number obtained by contacting us. Most items (see exclusions listed) purchased may be returned within 30 days of purchase date in new condition, original packaging. The initial ACTUAL shipping charges will be deducted from your refund, free shipping is not ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
Florida stata residents are subject to sales tax.
Customer Service
Tel:(941)921-7546
Hours: Monday – Friday 8 AM – 3 PM EST.
Email: HotDeals@FirehousePetSupplies.com

Mailing Address:
4532 McAshton St.
Sarasota, FL 34233
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