Seller Summary
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Shipping Info
Returns Policy
Customer Service

Brians Toys
Feedback Rating:
Lifetime 31 ratings
 
Feedback Rating Summary (last 12 months)
1 stars (1 ratings)
Positive Neutral Negative Total Ratings
77% 13% 10% 1
Recent Feedback
1 out of 5''How are you going to cancel my order and not notify me? HORRIBLE CUSTOMER SERVICE''
Date: 12/30/2012     ListingID: 174586555
3 out of 5''Purchase was cancelled without explanation a week after I ordered it. Since it was bought as a gift, this did not give me much time to find a replacement. The reason for the generous 3-star rating is that Christmas came in the middle of that week.''
Date: 12/29/2012     ListingID: 174585988
1 out of 5''Our Santa gift to our son was canceled and we were never made aware. ''
Date: 12/29/2012     ListingID: 150513444
5 out of 5''The gift arrived promptly and in time for Christmas.''
Date: 12/25/2012     ListingID: 150513501
5 out of 5''Order processed promptly.''
Date: 12/19/2012     ListingID: 174586614
See all Feedback

Seller Description
Brian's Toys is an online and catalog retailer based in Fountain City, Wisconsin and has been in business since 1994. Until 2008, we catered almost exclusively to collectors of Star Wars, G.I. Joe, and Transformers toys and collectibles from 1977 to the present. Since 2008, in addition to the above, we have been actively selling thousands of toys for kids, babies, and parents with brands like Hasbro, Mattel, LEGO, Barbie, Disney, Hot Wheels, Marvel, My Little Pony, Littlest Pet Shop, Polly Pockets, Strawberry Shortcake, Play-Doh, NERF, Thomas & Friends, and much more!

Thank you for your interest!

Brian Semling
Owner
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
We accept returns for up to 14 days after you have received the order. We will re-imburse shipping charges if there was an error on our part or if the product was faulty. If not, the customer will be responsible for shipping charges. Please email to sears@brianstoys.com prior to returning an item ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
Wisconsin state residents are subject to sales tax.
Customer Service
Hours: 10am to 5pm Central Time
Email: buy@brianstoys.com

Mailing Address:
Brian’s Toys
W730 State Road 35
Fountain City, WI 54629
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