Books-FYI

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Returns Policy
Customer Service

Books-FYI
Feedback Rating:
Lifetime 74 ratings
 
Feedback Rating Summary (last 12 months)
3.33 stars (6 ratings)
Positive Neutral Negative Total Ratings
72% 5% 23% 6
Recent Feedback
2 out of 5''Very disappointing the order could not be filled and it took 4 business days for the seller to make us aware of this matter.''
Date: 9/17/2014     ListingID: 349964941
5 out of 5''WOW!! I just received my dvd!!! It's GREAT!!! Thank You so much!!!! Hope to do business with them in the future!!!''
Date: 8/30/2014     ListingID: 334479223
5 out of 5''Love this Classic''
Date: 7/29/2014     ListingID: 345091378
1 out of 5''Still haven't received my package of books that was supposedly shipped on June 13 (two weeks ago)....will never order from here again!''
Date: 6/27/2014     ListingID: 339124372
2 out of 5''I ordered from Books-fyi on March 19th. The information they sent says that the book I ordered was shipped out on the 20th. Today is the 27th and when I contacted the vendor I was simply told my tracking number is valid and it was shipped. NICE!!! ''
Date: 3/27/2014     ListingID: 265616023
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Seller Description
Books-FYI is the best place for you to get discounted books, quick shipping, and great customer service. We have served hundreds of thousands of customers since opening in 2003, and we hope you allow us to serve you.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Refunds are allowed if you return the book to our store POSTMARKED within 7 days of DELIVERY DATE. Shipping will be deducted from the refund price unless we shipped the wrong book. All returns and cancellations are subject to a $2 re-stocking fee.
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
Kentucky state residents are subject to sales tax.
Customer Service
Email: custservice01@books-fyi.com
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