Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Black Mountain Products
Feedback Rating:
Lifetime 147 ratings
 
Feedback Rating Summary (last 12 months)
5 stars (2 ratings)
Positive Neutral Negative Total Ratings
96% 3% 1% 2
Recent Feedback
5 out of 5''Terrific, shipping was in a timely manner, and it was exactly as I expected. I am very pleased with my purchase and the service I receive from B.M.P.''
Date: 3/11/2014     ListingID: 123499656
5 out of 5''The resistance bands I ordered work great and I don't see and future problems. BMP make quality products.''
Date: 12/26/2013     ListingID: 123499656
5 out of 5''Outstanding Delivery!''
Date: 7/20/2013     ListingID: 123499656
5 out of 5''Great seller A+++++ Thank you.''
Date: 7/5/2013     ListingID: 287148548
4 out of 5''Item shipped fast and worked as expected.''
Date: 7/1/2013     ListingID: 287148548
See all Feedback

Seller Description
Black Mountain Products is a proud 2nd Generation Family owned and operated company. With an emphasis on the highest quality home fitness equipment, we do not compromise on the quality of our products because we owe every customer the best quality products available. In addition, our desire to maintain our status as a leader in customer service, we know if in the rare case you have to contact our customer service. It is our personal responsibility to ensure that every customer will appreciate speaking with our American based customer support team.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Returns are allowed within 30 days from purchase date. Items must be unused and in its original packaging (i.e., item must be unopened). Items that have been opened and assembled for use are not eligible for returns unless the item was defective. The buyer is responsible for the return shipping c ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
Illinois state residents are subject to sales tax.
Customer Service
Tel: 1(815)675-3555
Hours: Monday-Friday 8:00 AM- 4:00 PM CST
Email: support@blackmountainproducts.com

Mailing Address:
7705 Industrial Dr.
Suite K.
Spring Grove, IL 60081
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