Seller Summary
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Returns Policy
Customer Service

Wayfair
Feedback Rating:
Lifetime 5631 ratings
 
Feedback Rating Summary (last 12 months)
4.53 stars (1303 ratings)
Positive Neutral Negative Total Ratings
87% 2% 11% 1303
Recent Feedback
1 out of 5''I called Wayfair on 12/17 to make sure that 6 of these were available and was told that they were. Now I get a cancellation notice 2 days later. What is going on?''
Date: 12/19/2014     ListingID: 197929451
1 out of 5''Wayfair cancelled this order with no reason after I had already received a shipping notification (I ordered it as a Christmas gift and now it is too late for me to order something else) - yet the item is still listed as available on rakuten.com''
Date: 12/19/2014     ListingID: 366565087
2 out of 5''I ordered a gift for my nephew in OK. I live in CT. I specifically put my brother-in-law's name & address in the shipping address, but the item was shipped to me instead. I emailed Wayfair 2 weeks ago, but I never got any response. Very poor...''
Date: 12/19/2014     ListingID: 355807989
4 out of 5''I would rate this as excellent, but I never got an update on when the order was shipped. Not sure if that was wayfair or rakuten issue. Item was delivered before rakuten was updated with shipping info.''
Date: 12/19/2014     ListingID: 119466330
5 out of 5''Good''
Date: 12/18/2014     ListingID: 360167878
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Seller Description
Wayfair.com is your online source for everything home. You'll find over 6000 brands of home furnishings in every style and price point: from antiquity to modernism, Bali to Berlin, pauper to prince. With free shipping on most stuff, even big stuff, we know you'll find what you want. For order questions, just go to www.wayfair.com/buysupport; where you can initiate a return, view your order status, track your packages, order replacements parts, or get the fastest service for any question.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
HOW DO I RETURN MY ORDER? Go to www.wayfair.com/buysupport RETURN POLICY ALL Wayfair (formerly CSN Stores) items sold on the Rakuten.com Shopping Marketplace have a 30 day return policy on purchases and will refund your order total. The customer is responsible for return shipping charges which ...read more
Shipping Info
Wayfair.com Shipping Policy WHERE IS MY ORDER? Go to www.wayfair.com/buysupport. At our dedicated Rakuten.com Shopping Support Center you can find the most up to date information regarding your order 24 hours a day. HOW WILL MY ORDER SHIP? Most items ship UPS or FedEx. If your item is big, yo ...read more
Tax Policy
One of the best things about buying through Wayfair.com is that we do not have to charge sales tax, with the exception of orders shipping to destinations in the Commonwealth of Massachusetts, State of New York, State of Kentucky and State of Utah. However, Wayfair is not responsible for individual s ...read more
Customer Service
Go to www.wayfair.com/buysupport; for the fastest service! At our dedicated Wayfair.com Rakuten.com Shopping Marketplace Support Center you can initiate a return, view your order status, track your packages, order replacements parts, or get the fastest service for any question. Alternatively, call ...read more
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