Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Pet World
Feedback Rating:
Lifetime 47 ratings
 
Feedback Rating Summary (last 12 months)
4.5 stars (2 ratings)
Positive Neutral Negative Total Ratings
74% 13% 13% 2
Recent Feedback
4 out of 5''Received my order correctly and in a timely manner. No Complaints. Thanks!''
Date: 12/12/2013     ListingID: 118464100
5 out of 5''Good Price, Fast shipping.''
Date: 10/16/2013     ListingID: 228908670
5 out of 5''I have ordered from PetWorld many times. They always ship quickly and have good pricing. Way better than in store...even with the shipping in most cases.''
Date: 6/27/2013     ListingID: 118463741
1 out of 5''Only 1 package came when there should have been two. I ordered these because I thought this was a good deal. I only received 6 in the box. I thought I was getting 12. Is the 2nd pack still on the way? $91.39 + 4.95 ship is not a good deal!!! ''
Date: 4/15/2013     ListingID: 153160015
1 out of 5''Had advertised price and then after purchase seller demanded more money!! Ridiculous!! Bait and Switch! ''
Date: 3/6/2013     ListingID: 118468745
See all Feedback

Seller Description
In 1994, we built our own building of 6000-square-feet and moved to 3700 North Vermilion, which remains our current location. This move gave us all of the room that we needed to expand.

In the early part of 2002, we sadly closed our hobby departments, and changed our name back to Pet World.

In 2009, we launched our e-commerce website, making over 12,000 of the pet supply products that we carry available to the entire world. We remain committed to our excellent customer service, whether it be face-to-face in our brick-and-mortar store, or electronically via the Internet.

We strive to sell quality pet supply products at very competitive prices. We work very hard to stock products that work and have good value for our customers.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
If you received the wrong product:

If we made a mistake and shipped something that you didn't order, we will pay for return shipping to get the wrong item back, and pay for shipping to get the correct item to you.

If you made a mistake and ordered the wrong item, you wil ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
Illinois state residents are subject to sales tax.
Customer Service
Tel: 1(877)992-7474
Hours:
Weekdays 10pm-7pm
Sat 10am-6pm
Sun 12pm-5pm
Email: customerservice@petworldstore.com

Mailing Address:
Pet World
3700 N. Vermilion
Danville, IL 61832
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