Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Wine.com
Feedback Rating:
Lifetime 226 ratings
 
Feedback Rating Summary (last 12 months)
4 stars (6 ratings)
Positive Neutral Negative Total Ratings
91% 5% 4% 6
Recent Feedback
5 out of 5''Fantastic service! Fast shipping and well packaged. Great value for these 2 outstanding wines.''
Date: 9/16/2014     ListingID: 124257491
5 out of 5''love the quality of the product. i just don't like how they ship in a big box when i ordered more than one. the box was huge.''
Date: 12/20/2013     ListingID: 124369193
5 out of 5''Prompt shipment well packed''
Date: 12/10/2013     ListingID: 124257491
3 out of 5''Could have been much better!''
Date: 12/10/2013     ListingID: 124369193
5 out of 5''Fast shipping and products my gal loves. Nothing better !''
Date: 12/10/2013     ListingID: 124369193
See all Feedback

Seller Description
Our Story Welcome to Wine.com's store on Rakuten.com Shopping. Our mission is to be the trusted resource for the wine enthusiast, whether shopping for yourself or sending a gift. We strive to offer you a great selection, low prices, convenient delivery and information that helps you enjoy wine with confidence. Originally founded in 1998 as eVineyard.com, we purchased the Wine.com name in 2001 and have grown into the #1 online wine store by annual revenues (source: Internet Retailer Top 500 Guide). We’ve served millions of customers, from casual enthusiasts to collectors to Fortune 100 companies. Our headquarters is in San Francisco, CA, and we own a proprietary network of fulfillment centers. Our employees are experts in their fields -- wine buying, software development, logistics and service – so that we can deliver you a customer experience second to none. We hope you enjoy your visit! Sincerely, Rich Bergsund CEO Mike Osborn Founder
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date by emailing our Customer Service Department at partnerorders@wine.com. We would like the opportunity to correct the situation. Following wine-trade traditions, all bottles ten years or ol ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
All orders are subject to state, local, and shipping sales tax.
Customer Service
Email: partnerorders@wine.com

Mailing Address:
2320 4th Street
Berkeley, CA 94710
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