Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Cymax Stores
Feedback Rating:
Lifetime 54 ratings
 
Feedback Rating Summary (last 12 months)
4.05 stars (38 ratings)
Positive Neutral Negative Total Ratings
74% 6% 20% 38
Recent Feedback
1 out of 5''Worst customer service ever! Shipped me the wrong item and then gave me a runaround for over a week in regards to returning it. ''
Date: 9/29/2014     ListingID: 342341304
1 out of 5''cymax is a scam company they lie they shipped your item and take your money. they had to many orders at the price I bought it so they took my money and lied about shipping. then I had to get rakuten to get me my money back buy from anyone but cymax''
Date: 9/26/2014     ListingID: 340024686
4 out of 5''fast shipping & product was intact''
Date: 9/22/2014     ListingID: 249526882
4 out of 5''No instructions in or on carton for assembly. Had to obtain this independently to assemble the chair''
Date: 9/10/2014     ListingID: 340026351
5 out of 5''Items arrived as expected and work fine. I like this merchant a lot.''
Date: 8/30/2014     ListingID: 337384290
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Seller Description
Cymax : As one of the fastest growing e-tailers with more than 100 specialty online stores, we have one of the largest selections of products on the web. Our browsing features make it easy to find exactly what you want among our hundreds of choices with only a few quick clicks.

We sell only brand-new merchandise from the top manufacturers in the world. All the brands we sell carry the full manufacturer’s warranty. We stand behind the quality of every item on our site.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most brands within 15 days of receiving your item(s). If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund. In additi ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
Virginia state residents are subject to sales tax.
Customer Service
Tel: 1(866)740-9830
Hours: 8-4 PST Monday-Friday
Email: marketplace@cymax.com

Mailing Address:
12020 Sunrise Valley Drive
Suite 100
Reston, Virginia 20191
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