Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Suitcase
Feedback Rating:
Lifetime 6 ratings
 
Feedback Rating Summary (last 12 months)
1 stars (1 ratings)
Positive Neutral Negative Total Ratings
50% 0% 50% 1
Recent Feedback
1 out of 5''unable to deliver the merchandise''
Date: 8/19/2013     ListingID: 296083435
4 out of 5''I had to cancel my order because the item I ordered was not in stock and no longer available. The cancellation was handled very quickly and efficiently. I would have given a 5 star rating if the web site had been updated so availability was current''
Date: 7/5/2013     ListingID: 255566787
5 out of 5''Easy ordering, nice selection, good prices. I would look at them for my next purchase. Shipping was fairly fast and the box was not mangled when it arrived, that's always a plus.''
Date: 5/24/2013     ListingID: 255567057
1 out of 5''Never shipped item, never contacted me, didn't answer e-mail. When I finally reached them by phone they said the item wasn't available for that price and tried to do a bait and switch me to a different item. Waste of time; avoid this vendore''
Date: 4/22/2013     ListingID: 255566918
2 out of 5''needed the suitcase asap-cancelled for no apparant reaspn''
Date: 1/9/2013     ListingID: 255566918
See all Feedback

Seller Description
Bretts has been on the Web since 1996 - One of the first in our industry.

We have helpful representatives available by phone or email, so you're sure to select the best product for your needs and within your budget. Let us serve you, and let us know what we could do better.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Our Return Policy is simple. If you are not satisfied with your purchase from suitcase.com, simply send it back within 30 days of receipt, in original unused condition and in its original packaging. We will gladly provide a full refund of the purchase price.
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
Massachusetts state residents are subject to sales tax.
Customer Service
Tel: 1-978-440-9400
Hours: 10-9 M-F, 10-6 Sat, 12-5 Sun
Email: bretts@suitcase.com

Mailing Address:
435 Boston Post Rd
Sudbury, MA 01776
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