Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Go Pet Club LLC
Feedback Rating:
Lifetime 29 ratings
 
Feedback Rating Summary (last 12 months)
3.67 stars (6 ratings)
Positive Neutral Negative Total Ratings
83% 3% 14% 6
Recent Feedback
5 out of 5''I ordered a cat climber on 4/19 and on 4/27 I got online to check status, but when I did it said the order had been cancelled. Why? and why wasn't I made aware of this? ''
Date: 4/27/2014     ListingID: 240592659
1 out of 5''I need to return my order but Pet Clubs phone number is invalid (it rings 4 times, no one answers, then it just hangs up). I have sent an email through my email and through Rakuten and have had no response! I am now past the return period.''
Date: 4/24/2014     ListingID: 144143189
5 out of 5''Quick shipping.''
Date: 2/28/2014     ListingID: 273776049
1 out of 5''I ordered this product, which was IN STOCK at the time of purchase and I also received a email confirmation detailing payment and shipping. My bank still has this amount on hold, yet your company has cancelled my order. Is this how you do business''
Date: 2/17/2014     ListingID: 240592601
5 out of 5''Received quickly and as described''
Date: 2/5/2014     ListingID: 134134516
See all Feedback

Seller Description
Go Pet Club LLC: is a fast-growing leading wholesaler of pet products in the USA. We offer a wide variety of pet furniture, including cat trees, dog crates, metal cages, pet exercise pens and more. Our warehouse is located in Houston, TX.

We have our own manufacturer in Asia and have been in the pet business for more than 8 years. Because we have our own factory, we are able to design our own brand-name products. Most importantly we can control the quality and cost of our products and sell at very competitive prices within the industry.

We sell over hundreds of products a day with the highest level quality and service of any competitor in the region. We are very dedicated to maintaining high quality of service and speedy delivery of our pet products and take pride in our work and strive to remain the best in our industry.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Return Policy If you are not completely satisfied with our product, please contact us within 14 days of receiving your package. We will be happy to accept your return. The item must be returned in new condition, unused and in its original packaging, including all related parts, accessories and manu ...read more
Shipping Info
All items will be ship within 24 hrs after payment is received excluding weekends and holidays. We offer shipping to all 48 contiguous United States via UPS or FedEx Ground for 2 to 6 business days. We don't ship to Puerto Rico, Hawaii or Alaska. We will not ship to PO Boxes or APO Addresses.
Tax Policy
CA state residents are subject to sales tax.
Customer Service
Tel: 1(281)398-3628
Hours: Monday Thru Friday 9am to 5pm
Email: customerservice@gopetclub.com

Mailing Address:
19416 Park Row #160
Houston, TX 77084
Back to the listings page