Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Surveillent
Feedback Rating:
Lifetime 13 ratings
 
Feedback Rating Summary (last 12 months)
5 stars (1 ratings)
Positive Neutral Negative Total Ratings
69% 8% 23% 1
Recent Feedback
5 out of 5''merchandise was shipped in a prompt manner and recieved in good working order. Unit as described and works great.''
Date: 12/7/2012     ListingID: 200051151
2 out of 5''Not offering a reason for canceling an order is poor business''
Date: 12/5/2012     ListingID: 251633223
5 out of 5''The wrong product was send to me, but the seller was very helpful in sorting the problem out and I received my product within an exceptable time-frame.''
Date: 8/30/2012     ListingID: 205703511
4 out of 5''I ordered a 43 space rack and received a 24 space rack. It was a little difficult getting rakuten.com and Surveillent to understand what I received wasn't what I ordered; however, Surveillent worked with me and got me the correct product!''
Date: 7/17/2012     ListingID: 205703030
1 out of 5''Didn't believe us when we told them all the order was not delivered. Hopefully will not have to do biz with them again. Could only communcate be e-mail, not phone. Still not credited back to my account. They're having trouble accepting responsibility''
Date: 7/2/2012     ListingID: 200052289
See all Feedback

Seller Description
Surveillent was created to provide consumers, small businesses and low-voltage contractors an opportunity to take advantage of our security-industry experience and low prices on security products. Our presales and post sales support is backed by our 30 years of security-industry knowledge and experience. We also design custom Alarm, CCTV, Card Access and Video Intercom systems and please feel free to contact us via email for this assistance.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Return/Exchange Policy
At Surveillent, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Surveillent within 30 days of receipt of item(s). Claims for missing items or items damaged i ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
Minnesota state residents are subject to sales tax.
Customer Service
Tel: 1(612)424-2288
Hours: 8AM CST-8PM CST
Email: BUY@SURVEILLENT.COM

Mailing Address:
855 Village Center Drive, Unit 226
St. Paul, MN 55127
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