Abt Electronics

Seller Summary
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Shipping Info
Returns Policy
Customer Service

Abt Electronics
Feedback Rating:
Lifetime 463 ratings
 
Feedback Rating Summary (last 12 months)
4.66 stars (59 ratings)
Positive Neutral Negative Total Ratings
93% 2% 5% 59
Recent Feedback
5 out of 5''Great seller''
Date: 10/1/2014     ListingID: 343216274
5 out of 5''Received my set in 8 days, got a call the day before to set up delivery. Very smooth transaction. ''
Date: 9/30/2014     ListingID: 343371197
2 out of 5''Want to cancel order 1 day after placing that order, did so via an email to customer service email and never heard back, received the product a few days later. Would still like to return it.''
Date: 9/24/2014     ListingID: 282582406
5 out of 5''Abt Electronics' customer service center was great - I had a problem with the shipment (due to UPS) and they fixed the problem within a couple hours. ''
Date: 9/17/2014     ListingID: 337100684
5 out of 5''Quick delivery. Only negative was that the merchant sent the item via UPS with a signature required at delivery. Since no one would be at home during working hours when UPS delivers, the shipment had to picked up at UPS. Not convenient!''
Date: 9/16/2014     ListingID: 354099998
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Seller Description
About Abt Electronics Abt Electronics began in 1936 when Jewel Abt gave $800 to her husband David to start a business. Originally named Abt Radio (since it only sold small electronics) Abt Electronics has since become the place to shop for many people in the Midwest. Starting with three employees in a small storefront in the Logan Square area of Chicago, Abt has grown to more than 1100 employees and occupies 37 acres in Glenview, IL, a suburb of Chicago. Abt now operates 60 large delivery trucks, 45 custom installation trucks, and more than 100 service vans. With a history of continuous growth in what is a very competitive business, Abt receives more than 90 percent of its business from repeat and referred customers. Abt has withstood intense competition from large chain stores and survived the test of time by giving personal service, providing award winning installations and repair work, maintaining competitive prices and meeting changing customer needs. In 1998, Abt.com was launched and became one of a handful of authorized online retailers for brands like Sony, Panasonic, Toshiba, Bose and Onkyo. A recent article from the Chicago Tribune stated, "Abt's keys to success are the family's almost fanatical devotion to quality service and competitive pricing, its development of a higher-end niche, its in-the-trenches mode of management and its down-to-earth, low-key approach to selling and showroom decor." From Abt Electronics' humble beginning, the business has grown over time into one of the largest single-store operations in the country. Authorized Online Dealer Being an authorized online retailer allows Abt to provide you with a higher level of protection for your goods and assures you the best possible service available online. When you buy from an authorized dealer, you can rest assured that your purchase will be protected by the manufacturer's warranty. Award Winning Customer Service Customers of Abt have toll-free access to highly trained and award winning Customer Service and Technical Advisors, 12 hours a day, seven days a week. Our Technical Advisors can provide solutions for a variety of questions like how to program your DVR to how to set up a home theater system. Lowest Possible Price At Abt, we strive to give our customers the best service and pricing available anywhere. If you find a better price on any product at another retailer, we will do everything possible to meet or beat that price (before or after the sale). Simply contact us for more information. Please note that complete competitorâ??s price is subject to matching, including any shipping and handling and tax charges. No other offers or discounts may apply to price match. One time price match applies within the first 30 days of purchase.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Abt Electronics You can return an item within the first 30 days from the shipping date. We'll gladly exchange it or give you a refund for the full amount of the merchandise-whichever you prefer. All returned or exchanged items must be in their original box and include packing material, manuals, an ...read more
Shipping Info
Standard Shipping Most in-stock items should arrive on your doorstep within 1 to 6 business days after we receive your order. Freight Shipping For Overweight And Oversized Items This delivery type is used for heavy and oversized items (large TVs, large furniture and large appliances). This serv ...read more
Tax Policy
Abt does not collect sales tax on any item ordered to customers outside our normal truck delivery area. If you live within Illinois, Wisconsin, Indiana or Michigan, you will incur taxes at the rates listed. IL residents pay 8.75% sales tax, WI sales tax is determined by delivery point (5% to 6.1%) ...read more
Customer Service
Tel: 888.228.5800
Email:customerservice@abt.com
http://www.abt.com/custserv/abtCustServ.php3
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