Seller Summary
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Returns Policy
Customer Service

JM Prime
Feedback Rating:
Lifetime 40 ratings
 
Feedback Rating Summary (last 12 months)
3.07 stars (15 ratings)
Positive Neutral Negative Total Ratings
73% 8% 20% 15
Recent Feedback
1 out of 5''Unit worked for approximately three (3) days, I have written on April 18th to both you and Rakuten regarding this problem. Holmes will not honor the guarantee and I was told to ship back to you. I feel your lack of response is terrible ''
Date: 4/17/2014     ListingID: 298017426
1 out of 5''Shipped the glass I ordered in an bubble envelope, so it was shattered when I received it. I contacted seller immediately and after a week have received no response. I'm trying to get a refund thru Rakuten. They're slow to answer, too.''
Date: 4/13/2014     ListingID: 298001039
2 out of 5''This clock works a time keeper but the alarm feature is useless. The alarm is barely detectable with the clock next to my ear.''
Date: 4/3/2014     ListingID: 298005388
4 out of 5''Got product as expected but shipping took a little longer than anticipated but that was probably weather related.''
Date: 2/18/2014     ListingID: 298034013
5 out of 5''Great product & fast shipping! Will purchase again. ''
Date: 2/17/2014     ListingID: 298043316
See all Feedback

Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Please inspect package upon delivery. If damaged or wrong item was received you may refuse the package and not be responsible for any charges. Please notify us immediately and we will do our utmost to ship a replacement item for you.

Take note claims on damages can only be made within 3 da ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
New York state residents are subject to sales tax.
Customer Service
Tel: 718-907-5124 Email: support@jmprime.com
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