Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Baby Hugs
Feedback Rating:
Lifetime 17 ratings
 
Feedback Rating Summary (last 12 months)
4 stars (2 ratings)
Positive Neutral Negative Total Ratings
88% 6% 6% 2
Recent Feedback
3 out of 5''Good shipping. Had to swap stroller at local store due to defect. Possible refurbished stroller sold as new?''
Date: 10/3/2013     ListingID: 244199680
5 out of 5''Thanks!''
Date: 9/30/2013     ListingID: 244196836
5 out of 5''Good. Prompt Delivery.''
Date: 5/23/2013     ListingID: 244199167
5 out of 5''THanks!''
Date: 5/2/2013     ListingID: 244197354
5 out of 5''I have ordered twice from this seller and have received the product very quickly and it was exactly as described.''
Date: 4/29/2013     ListingID: 193539910
See all Feedback

Seller Description
Baby Hugs is a leading on-line and retail provider of baby strollers, car-seats, clothing, and nursery products. We partner with some of the biggest networks . At Baby Hugs we aim to offer the best products at the best prices, all combined with a service which is second to none. We stock a variety of products to cater for a newborn baby's needs from preemie clothing for those first precious days, to nursery and travel equipment.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Items may be returned within 30 days of placing the order. There is a 15% restocking fee for items purchased through Rakuten. Please email us to receive a RAN (Return Authorization Number) which enables us to track the return. You may only return unused items in their original resalable condition fo ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
California state residents are subject to sales tax.
Customer Service
For all inquiries related to your Rakuten order including returns please email us at customer.service@baby-hugs.com. All emails are replied within 2 business days. Mailing Address:
Baby Hugs
1109 Lincoln Avenue
San Jose, CA 95125
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