Seller Summary
Shipping Info
Returns Policy
Customer Service

Feedback Rating:
Lifetime 165 ratings
Feedback Rating Summary (last 12 months)
4.18 stars (22 ratings)
Positive Neutral Negative Total Ratings
88% 3% 8% 22
Recent Feedback
5 out of 5''LoadStone is an excellent seller. My package was shipped on time and I was able to get my item setup with no problems as everything was present. ''
Date: 10/3/2015     ListingID: 246039387
5 out of 5''Product came as described and on time.''
Date: 7/22/2015     ListingID: 173995308
5 out of 5''Overall, the purchase on Rakuten, the fulfillment by Loadstone Studio are both very good - satisfied. LS Customer Service is also worth mention - Quick to respond, resolve issue, pro-active, professional and very friendly. 5-star for Rakuten & LS.''
Date: 5/15/2015     ListingID: 360612799
5 out of 5''Everything ok. Really good price and fast shipping. Highly recommended.''
Date: 5/11/2015     ListingID: 398096793
5 out of 5''Everything ok. Really good price and fast shipping. Highly recommended.''
Date: 5/11/2015     ListingID: 360612580
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Seller Description
Founded in 1990, Loadstone Studio has grown to be a leading advanced photo/video equipment company. Through its core management system of the production line, Loadstone Studio quickly became a globally recognized provider of photo/video lighting solutions by a full spectrum of photographers. Over the next decade, Loadstone Studio continued to expand its product offerings with core technology on all of its products. And currently as a industry leader, our company provides access to outstanding quality equipment on many different applications and customizations to professionals that help them use lighting equipment more effectively.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Marketplace Guarantee Claim which, covers the first $750 of every more
Returns Policy
Order Cancellation Unshipped items can be cancelled free without any notice as long as the item was neither manufactured nor customized specifically for the customer. Please contact us immediately if you would like to cancel your order. If you package has already been shipped, you will be responsib more
Shipping Info
- Pick-ups must be pre-arranged over phone or e-mail and is subjected to a handling fee on each item. - Shipping cost will not be deducted for local pick up - All items will be shipped to the address on your account. If you would like to ship to a different address, please contact us prior to pur more
Tax Policy
If the order is shipped within California State, the law requires that local sales tax be added to the order total including the amount of the shipping charge. We do not collect tax for orders shipped out of California State. Purchases in our store are subject to a valid local sales tax. This tax is more
Customer Service
Phone: 909-786-4367
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