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Customer Service

LoadStone
Feedback Rating:
Lifetime 143 ratings
 
Feedback Rating Summary (last 12 months)
4.68 stars (60 ratings)
Positive Neutral Negative Total Ratings
90% 3% 7% 60
Recent Feedback
4 out of 5''good package, the lights (bulbs) are huge, this wasn't expected. Black umbrellas reflects lights into objects. maybe white umbrellas better choice. Seller didn't cooperate to solve this issue for a better suggestion and exchange.''
Date: 9/29/2014     ListingID: 327961410
5 out of 5''Great! I love my products and u can't beat 60% off no tax and free shipping''
Date: 9/18/2014     ListingID: 331835199
5 out of 5''Arrived in a very timely manner and works great. Planning on buying more of this type in the future.''
Date: 9/9/2014     ListingID: 331834318
5 out of 5''Works great''
Date: 9/5/2014     ListingID: 331834976
5 out of 5''quick shipment packed appropiately''
Date: 7/31/2014     ListingID: 247198780
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Seller Description
Founded in 1990, Loadstone Studio has grown to be a leading advanced photo/video equipment company. Through its core management system of the production line, Loadstone Studio quickly became a globally recognized provider of photo/video lighting solutions by a full spectrum of photographers. Over the next decade, Loadstone Studio continued to expand its product offerings with core technology on all of its products. And currently as a industry leader, our company provides access to outstanding quality equipment on many different applications and customizations to professionals that help them use lighting equipment more effectively.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
We offer a 30-day money-back guarantee policy. For the purchases that are made beyond this period, unfortunately we can not offer any refund or exchange services. In order for your purchase to be eligible for a full refund or exchange, your item must be in unused condition with original packaging ...read more
Shipping Info
We offer Free Ground Shipping on all orders in the U.S. via UPS ground or USPS Surepost. Most of in-stock single items ship within 24 hours and otherwise will require 2 business days for processing from receipt of order. Delivery time for orders is calculated based on processing time plus shippin ...read more
Tax Policy
You agree that you as buyer and we as shop owner are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as shop owner we are responsible to collect, to report and to remit any sales, use or other taxes a ...read more
Customer Service
Information about how to contact us can be found in the Order History for your Rakuten.com Account. You can access your Order History at https://secure.rakuten.com/AC/Account/OrderHistory.aspx. Once you have acce ...read more
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