Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Define Your Eyes
Feedback Rating:
Lifetime 63 ratings
 
Feedback Rating Summary (last 12 months)
3.4 stars (20 ratings)
Positive Neutral Negative Total Ratings
78% 3% 19% 20
Recent Feedback
3 out of 5''Unfortunately, I had to give this seller a 3 star rating only because they did attempt to correct the mistake of sending the wrong item and not the item advertised. However, it was too late and customer support through Rakuten resolved the problem.''
Date: 9/28/2014     ListingID: 353646040
1 out of 5''I never received my order and received a refund after it said the item had shipped without any notice of a cancellation. I emailed Define your Eyes regarding the issue and they never responded. Won't buy from this website again.''
Date: 7/18/2014     ListingID: 257099184
5 out of 5''Perfect''
Date: 7/3/2014     ListingID: 294600350
1 out of 5''This is for both for Rakuten (0) and Define Your Eyes (2). The return address instructed on your shop page on Rakuten is incorrect and now my return particle is 'undeliverable'. Wasting time and money dealing with this. Contact phone isn't valid.''
Date: 6/17/2014     ListingID: 294599861
5 out of 5''Excellent. ''
Date: 4/6/2014     ListingID: 294598522
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Seller Description
With over 20 years of experience and retail locations in the Northeast United States, Define Your Eyes is a team of optical professionals you can trust. The Define Your Eyes online operation offers the same high level of customer-centric service and support that our retail customers keep coming back pair after pair.

Shipping is always free and our prices on designer eyewear are among the lowest in the industry as a result of our high volume and company mission to deliver authentic top-quality name brands at an affordable price.

We warrantee all of our products for one year and offer a 30-day “no questions asked” return or exchange policy with no restocking or hidden return fees. Simply put, we want to make it as fast, easy and cost-effective to purchase your eyeglasses and sunglasses online and hope you’ll do so through Frame Your Eyes.

Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
At DefineYourEyes, we strive to provide the highest level of customer service. We want to offer our customers the easiest, hassle-free return policy in the industry. If, for any reason, you are not completely satisfied with your purchase, you may return it within 30 days from the date of ship ...read more
Shipping Info
Ships from New York
Tax Policy
New York state residents subject to sales tax
Customer Service
Tel: 1-800-646-9461
Hours: 9AM – Midnight ET
Email: support@DefineYourEyes.com

Mailing Address:
Define Your Eyes
45 Main Street
Suite 309
Brooklyn, NY 11201
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