Seller Summary
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Shipping Info
Returns Policy
Customer Service

shopchimney
Feedback Rating:
Lifetime 14 ratings
 
Feedback Rating Summary (last 12 months)
3.57 stars (7 ratings)
Positive Neutral Negative Total Ratings
57% 7% 36% 7
Recent Feedback
5 out of 5''arrived quickly''
Date: 9/3/2014     ListingID: 342800901
3 out of 5''Tracking showed item was delivered to a doorstep in San Francisco -- but I live in Kansas! Over a 10-day period I made 3 inquiries thru the Rakuten website but heard nothing from anyone until after the item was finally delivered.''
Date: 7/22/2014     ListingID: 342798334
5 out of 5''Outstanding deal on a computerized telescope. Saved over $200 Fast shipping. Would be happy to do business with Shop Chimney in the future. Buy with confidence. THANK YOU !!!''
Date: 7/13/2014     ListingID: 309589816
5 out of 5''Arrived as described.''
Date: 5/21/2014     ListingID: 339495632
1 out of 5''Order Cancelled. ''
Date: 11/13/2013     ListingID: 235454824
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Seller Description
Shopchimney: Our aim is to supply high quality chimney parts and all hard to find fireplace accessories at great prices. We ship quickly, and our customer service is top notch.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
ShopChimney has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package i ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
New Jersey state residents are subject to sales tax.
Customer Service
Tel: 1-888-680-6812
Hours: 9AM-5PM
Email: customerservice@shopchimney.com
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