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Returns Policy
Customer Service

PlayMusic123
Feedback Rating:
Lifetime 7 ratings
 
Feedback Rating Summary (last 12 months)
5 stars (1 ratings)
Positive Neutral Negative Total Ratings
71% 0% 29% 1
Recent Feedback
5 out of 5''Great product! Well conditioned case that holds all the primary pieces for a young beginner. Quality product and fast delivery.''
Date: 8/12/2013     ListingID: 282254571
5 out of 5''We got our accordian! Thank you so much. It is a sturdy little accordian and thank you for getting it to me so fast after the mix up with the first one going to Ohio! I do appreciate it and so does my neice who loves it! Just her size!''
Date: 7/25/2013     ListingID: 235796173
1 out of 5''I ordered an accordion as a birthday present for my nephew with ample time for his birthday party. I get a message saying you are out of stock 1 day after his party. First time buying from here and most likely my last. VERY DISAPPOINTED.''
Date: 7/8/2013     ListingID: 235796173
2 out of 5''no more item i go to buy on your store and thanks for the bad bussines''
Date: 4/23/2013     ListingID: 282255867
5 out of 5''Minor problem during shipping but they took care of it promptly. Thanks for an awesome job. ''
Date: 12/14/2012     ListingID: 235796745
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Seller Description
PlayMusic123 was founded on September of the 2003 in Los Angeles, CA. Since then, we have successfully shipped more than 350,000 orders. Whether you are looking for guitars, basses, violins, cellos, wind instruments, band instruments, microphones, accordions, speakers or any other musical instrument, we have exactly what you are looking for. Our Mission is to offer the best prices and selection on musical instruments along with an excellent customer service.

For PlayMusic123 Excellence is not a quality is an obligation, we pride ourselves in bringing you these quality products at great low prices and service.

We are music lovers, but customer listeners as well. We share the customer first mentality which has allowed for the success we’ve had. Our commitment of providing the best customer experience makes us who we are.

Unlike many other companies, we stock our own inventory and are able to provide accurate and prompt service. Our broad knowledge in the music business, for over 20 years now, has allowed us to accommodate customers all over the globe.

When you purchase from PlayMusic123, you are getting exclusively Brand New products for pennies on the dollar. We never sell seconds nor do we sell defective or used products.

Two simple words. LOW PRICES! Let's face it, everybody wants a bargain and our purpose is to give it to you. Our ability to source products allows us the opportunity to pass huge savings to our customers. We sell musical instruments found in retail stores for up to 70% off. In addition to our low prices, we have built a stellar reputation for speed, quality, and superb customer service. PlayMusic123 is now privileged to have a great customer base and an AMAZING inventory of Musical instruments.

All of our products are available for a limited time and sell out quickly. So come visit us often to check out our latest specials and price reductions. If you aren't sure what you need, or cannot find what you're looking for, please contact customer support and we'll be happy to answer any of your questions. We thank you for visiting these pages and we expect that your visit in our store can be the best possible experience.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
IMPORTANT: ALL RETURNS MUST BE REQUESTED VIA EMAIL.
For all exchanges, damage reports or Returns send an email to: sales@playmusic123.com Please provide the following information in your email:

1 – Order number
2 – Request: (Return, Exchange, etc)
3 – Special instructio ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
California residents are subject to sales tax.
Customer Service
Tel: 888-285-5308
Hours: Monday – Friday from 9:00 AM to 6:00 PM PST
Email: sales@playmusic123.com

Mailing Address:
780 S. Milliken Ave. Ste. C.
Ontario, California 91761. USA
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