Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Zoostores.
Feedback Rating:
Lifetime 14 ratings
 
Feedback Rating Summary (last 12 months)
1 stars (1 ratings)
Positive Neutral Negative Total Ratings
0% 7% 93% 1
Recent Feedback
1 out of 5''they sent me the wrong item and have not been responsive to my complaints''
Date: 2/26/2013     ListingID: 213612344
1 out of 5''Don't waste your time. ''
Date: 2/12/2013     ListingID: 218058090
1 out of 5''Cancelled our order AFTER Xmas without explanation. Reflects badly on Buy.com as well for listing them.''
Date: 12/27/2012     ListingID: 213612026
2 out of 5''Zoo Stores claim that that have no record of my order and will not send a return label for the order. I have e-mailed twice and called twice. Never again. ''
Date: 12/19/2012     ListingID: 254965326
1 out of 5''Terrible experience, sent the wrong item to me, no response at all. ''
Date: 12/19/2012     ListingID: 213612359
See all Feedback

Seller Description
Zoostores : We are specialty retailer with over 250 specialty stores.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
30 days. Exceptions are mattresses, pool cleaners, personal products (massagers) and custom products.
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
California & Tennessee state residents are subject to sales tax.
Customer Service
Tel: 1-866-594-6890
Hours: 7am-5pm PST Monday-Friday
Email: orderstatus@zoostores.com
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