Seller Summary
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Returns Policy
Customer Service

Sam Ash Direct
Feedback Rating:
Lifetime 74 ratings
 
Feedback Rating Summary (last 12 months)
4.59 stars (44 ratings)
Positive Neutral Negative Total Ratings
92% 3% 5% 44
Recent Feedback
3 out of 5''Reeds arrived in good time considering the Christmas Holidays. I like that they are individually wrapped. They are not as flexible as I was hoping so are harder to play for me. I have been playing the Sax for about 5 years. ''
Date: 12/30/2014     ListingID: 295142159
5 out of 5''Received product very quickly and in good condition. Thank you!''
Date: 12/24/2014     ListingID: 261337328
1 out of 5''I am frustrated. The item ordered & paid for was never shipped. I got an incorrect item that I am still waiting to return. No one from customer service has responded. No return authorization e-mail sent. No refund for 3 to 10 days. Not good!''
Date: 12/11/2014     ListingID: 302011360
5 out of 5''Good price on a nice product. The item was shipped promptly and was in perfect condition. Good seller. ''
Date: 12/10/2014     ListingID: 261332929
5 out of 5''Fast shipping, item arrived in perfect condition.''
Date: 11/30/2014     ListingID: 261336348
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Seller Description
Sam Ash Direct is part of the Sam Ash Music organization, the largest family owned chain of musical instrument stores. We sell everything for the musician, including instruments, accessories, professional sound and recording equipment, DJ equipment, stage lighting, and printed music and DVDs.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
45 day return policy 60 day price protection policy:

We truly appreciate your business and want you to be nothing short of delighted with your purchase! With the exception of our Certified Pre-Owned Instruments, every item we sell is new and covered by the full manufacturer's warra ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
New York and Florida residents are subject to sales tax.
Customer Service
Tel: 1-800-472=6274
Hours: 8:00 am to 11:00 pm
Email: help@samash.com
Mailing Address:
7726 Cheri Court
Tampa, FL 33634
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