Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Sam Ash Direct
Feedback Rating:
Lifetime 60 ratings
 
Feedback Rating Summary (last 12 months)
4.68 stars (40 ratings)
Positive Neutral Negative Total Ratings
95% 2% 3% 40
Recent Feedback
5 out of 5''Fast transaction - great seller.''
Date: 9/30/2014     ListingID: 347131447
5 out of 5''Prompt response and delivery''
Date: 9/30/2014     ListingID: 342001710
5 out of 5''Received the children's bongos I ordered. Item was well packed and shipped quickly.''
Date: 9/30/2014     ListingID: 261337434
5 out of 5''Super Fast shipping! tracking was easy..will do business with sam ash again! very happy...''
Date: 9/26/2014     ListingID: 306027269
5 out of 5''Item arrived quickly, but was missing a finger pad. I contacted the seller and even though I missed their first call they sent a replacement quickly. No complaints here.''
Date: 9/4/2014     ListingID: 287276708
See all Feedback

Seller Description
Sam Ash Direct is part of the Sam Ash Music organization, the largest family owned chain of musical instrument stores. We sell everything for the musician, including instruments, accessories, professional sound and recording equipment, DJ equipment, stage lighting, and printed music and DVDs.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
45 day return policy 60 day price protection policy:

We truly appreciate your business and want you to be nothing short of delighted with your purchase! With the exception of our Certified Pre-Owned Instruments, every item we sell is new and covered by the full manufacturer's warra ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
New York and Florida residents are subject to sales tax.
Customer Service
Tel: 1-800-472=6274
Hours: 8:00 am to 11:00 pm
Email: help@samash.com
Mailing Address:
7726 Cheri Court
Tampa, FL 33634
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