Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

LaptopExperience
Feedback Rating:
Lifetime 96 ratings
 
Feedback Rating Summary (last 12 months)
4.37 stars (68 ratings)
Positive Neutral Negative Total Ratings
83% 10% 6% 68
Recent Feedback
5 out of 5''I bought two computers and they are in excellent condition. The shipment arrived in a timely manner and was well packaged.''
Date: 9/10/2014     ListingID: 352331470
5 out of 5''Perfect, perfect, perfect. I even got a free upgraded laptop. Newer model. I'm telling everyone about Rakuten.com. Shipping was great. Very fast. Computer works great.''
Date: 9/10/2014     ListingID: 338415458
3 out of 5''the screen is to small - we are older customers - the desktop and it's sounds are not in line with the windows 7 and it's setup. my wife does not like the laptop and we need to return it? Please inform us on what steps we need to take. thank you''
Date: 9/7/2014     ListingID: 283911795
4 out of 5''Got the shipment in time.''
Date: 9/2/2014     ListingID: 344022059
5 out of 5''Great value. It was a gift and our son loves it!!!''
Date: 8/27/2014     ListingID: 344022059
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Seller Description
LaptopExperience is a leading reseller of refurbished Dell laptops. LaptopExperience believes that refurbished Dell laptops are a reliable and cost effective way to satisfy today’s demanding computing needs. LaptopExperience’s strengths remain their superior customer service, technically proficient product support staff, and commitment to provide the lowest prices available.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
All of our laptops include a 45 day warranty. If there is a problem please send us an email. We may request your phone number for our tech support to call you. Normally we can fix over the phone but in the case we cannot please send back for repair or replacement. We also offer a 14 day refund p ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
Florida residents are subject to sales tax.
Customer Service
Tel: 813-253-3334
Hours: Monday-Friday 9am-5pm EST
Email: service@laptopexperience.com

Mailing Address:
6101 Johns Road
Suite 5
Tampa, FL 33634
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