Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Monoprice
Feedback Rating:
Lifetime 1543 ratings
 
Feedback Rating Summary (last 12 months)
4.74 stars (1249 ratings)
Positive Neutral Negative Total Ratings
93% 1% 6% 1249
Recent Feedback
4 out of 5''Shipping is a bit slow. Product is OK.''
Date: 9/30/2014     ListingID: 295216178
2 out of 5''Order did not ship on time and arrived late. When contacting Monoprice, was told they had not even received the order from Rakuten and there was nothing they could do. Communication between retailer and distributor should have been a lot better.''
Date: 9/30/2014     ListingID: 233895142
2 out of 5''IT WAS OUT OF WORK. THE RED LIGHT DIDN'T GO OFF EVEN RECHARGING FOR A DAY.''
Date: 9/29/2014     ListingID: 333748603
5 out of 5''Arrived in a timely manner. No problems.''
Date: 9/29/2014     ListingID: 297945198
5 out of 5''Highly recommend, good camera for a fair price. ''
Date: 9/29/2014     ListingID: 333604680
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Seller Description
Monoprice is an eCommerce leader specializing in high quality cables, components and accessories for computer and consumer electronics. Established in 2002, we have built our reputation by the word of mouth of our customers. The Monoprice brand's greatest claim to fame is our consistent ability to deliver premium quality products on par with the best known national brands at prices far below the retail average along with unmatched speed and service. Many of our products are produced in ISO9001 and ISO14001 facilities and maintain the highest standards for production and work environment. Currently, the vast majority of products we sell are RoHS compliant, reducing their environmental impact. We are a CCR Trading Partner, a Better Business Bureau Accredited Business and have been named an Inc 500 company for the last 3 years in a row, 2008, 2009 & 2010.

We review thousands of products in search of the best products and value to bring to our customers. Our product catalog currently includes thousands of home theater products, PC peripherals, and other accessories.

Our overall business philosophy focuses on the needs of our customers. We consistently strive to deliver higher quality products in less time and at a lower cost and our huge inventory is ready for immediate delivery.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
We value your business and want to ensure you are completely satisfied with our products. However, we understand that there are times when an item needs to be returned. We are here to assist you. Please submit any refund/replacement requests directly through your Rakuten.com Shopping account. read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
California state residents are subject to sales tax.
Customer Service
Tel: 1-877-271-2592
Hours: Monday-Friday 6:00AM-7:00PM PST
Email:support.buy@monoprice.com

Mailing Address:
Monoprice, Inc.
11701 6th Street
Rancho Cucamonga, CA 91730
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