Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

TrustPick
Feedback Rating:
Lifetime 71 ratings
 
Feedback Rating Summary (last 12 months)
4.77 stars (13 ratings)
Positive Neutral Negative Total Ratings
93% 0% 7% 13
Recent Feedback
5 out of 5''Great product!''
Date: 3/11/2014     ListingID: 254197445
5 out of 5''Great product''
Date: 3/11/2014     ListingID: 254028045
2 out of 5''Item sent does not look like picture.''
Date: 1/14/2014     ListingID: 250574545
5 out of 5''Thumbs Up TrustPick. Arrived early and in excellent condition. Will surely purchase from this vendor again.''
Date: 12/11/2013     ListingID: 285417920
5 out of 5''Fast shipping - product as described.''
Date: 12/4/2013     ListingID: 247943683
See all Feedback

Seller Description
TrustPick, part of Sunvalleytek Group, started the business during the toughest times, the 2008 financial crisis. Ever since Day 1, the whole company has been dedicated to providing happy online shopping experience to our customers. We believe, the key to that success is to offer quality products, affordable prices, quick delivery and customer service that can really help.

The past few years have been challenging but also rewarding for us. We truly thank every single of our customers, who either encourages us to move forward with compliments, or forces us to optimize every aspect of our business with complaints or even criticism.

There are two things that we fully embrace when doing business online. One is that word of mouth travels fast in the era of Internet. Therefore if you are happy with our products/service, please help us to spread the word. The other is that service always counts. If you run into ANY problem by accident, please don’t hesitate to contact us at Trustpick.Buy@gmail.com. Our customer service representatives are always ready to help!

Thank you and welcome to TrustPick!
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: 15.00% (may apply)

Return Procedure:
1) Obtain an RMA # within 30 days from the invoice date by contacting us via email: Trustpick.Buy@gmail.com, or via phone: 1-408-409-151 ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
California state residents are subject to sales tax.
Customer Service
Tel: 1-408-409-1519
Hours: 8:00am-5:00pm (PT) Monday through Friday
Email: Trustpick.Buy@gmail.com (preferred)

Mailing Address:
700 Aldo Ave
Santa Clara, CA 95054
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