Seller Summary
Shipping Info
Returns Policy
Customer Service


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Seller Description
Alien Flier, LLC is a U.S. based company that designs, manufactures and sells home backyard zip line and slack line kits.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Original sales receipt must accompany returns.

We accept returns for exchange or refund 30 calendar days after delivery of the product. Items presented for a refund must be in "new, unaltered and unused condition" to avoid a refurbishing fee. Definition of new, unaltered and unused condit ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Customer Service
Tel: 1-603-722-0109
Hours: 9am-5pm ET
Email: service@alienflier.com

Mailing Address:
148 Woodhill Hooksett Rd
Bow, NH 03304
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