Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Pet Supply Company LLC
Feedback Rating:
Lifetime 7 ratings
 
Feedback Rating Summary (last 12 months)
4 stars (4 ratings)
Positive Neutral Negative Total Ratings
57% 14% 29% 4
Recent Feedback
1 out of 5''This company's web catalog is misleading. I thought I was ordering 10 cakes of hot pepper suet, but there was one cake in the shipment for which they charged me over $8. They also charged me $10 for shipping a package that weighed only a few ounces''
Date: 7/22/2014     ListingID: 261794899
5 out of 5''Great''
Date: 6/23/2014     ListingID: 336081628
5 out of 5''Purchased two Finch feeders from this merchant. Items were shipped quickly and received in perfect condition. Well satisfied with purchase.''
Date: 6/5/2014     ListingID: 261792486
5 out of 5''Very nice material, made well.''
Date: 5/6/2014     ListingID: 261784789
1 out of 5''The picture didn't match the description. The picture said crazy ball. I got some silly catnip toys. I guess in some ways it was my fault as I wad going by the picture.''
Date: 6/18/2013     ListingID: 261791722
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Seller Description
The Pet Supply Company has been striving to provide quality pet supplies at fantastic prices to our customers. Our business established in Northeastern Pennsylvania with a dedication of delivering quality supplies for practically every kind of pet. Whether you’re interested in purchasing some new and natural dog food or you want a hamster cage, we have the supplies to keep you satisfied. We ship our pet supplies throughout the entire United States so that all of our customers have access to our fantastic supplies.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
You may return most new, unopened items sold and fulfilled by Petsupplycompany.com within 30 days of delivery for a full refund. We’ll also pay the return shipping if the return is a result of our error. Items must be returned in the original packaging and include all items, accessories and packagin ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
Pennsylvania state residents are subject to sales tax.
Customer Service
Tel: 1-844-ILUVPETS
Hours: 8:00am-5:00pm EST
Email: service@thepetsupplycompany.com
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