Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Casabellalife
Feedback Rating:
Lifetime 32 ratings
 
Feedback Rating Summary (last 12 months)
3.69 stars (32 ratings)
Positive Neutral Negative Total Ratings
66% 9% 25% 32
Recent Feedback
5 out of 5''Awesome! Just as described. ''
Date: 9/5/2014     ListingID: 332425897
2 out of 5''I ordered my shipment 15 business days before they even sent me tracking information. I had to call and call and call. It took me 8 business days to even get into contact with the seller. Then it was three weeks later that I received my shipment''
Date: 8/15/2014     ListingID: 326902975
2 out of 5''Slow shipping, when fast shipping was advertised. Non-responsive seller.''
Date: 7/24/2014     ListingID: 332760691
1 out of 5''I got my package it was all broken. I waited about 3 weeks for it. Cathy Schmidt''
Date: 7/11/2014     ListingID: 333143190
1 out of 5''Ordered OVER 3 WEEKS ago, package tracking still shows as Casabellalife having only created the label, apparently the package is not yet in transit. Rakuten support is useless, tells me to find Cassbella and file claim or wait. HORRIBLE business! ''
Date: 7/3/2014     ListingID: 338250035
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Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
If we shipped and sold your item, then you can return those items to us within forty five (45) days of the ship date. This policy does not apply if a different return policy is stated on the item's listing information.

To return an item to us, you will only need the following:
•A ...read more
Shipping Info
We do not currently ship to PO Boxes, APO Boxes, or FPO Boxes.We do not ship to Hawaii and Alaska. We use a variety of shippers, some of whom do not allow delivery to PO Boxes. To prevent the need to cancel your order after it has been placed, we do not allow orders to ship to any PO Boxes for any ...read more
Tax Policy
You agree that you as buyer and we as seller are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as seller we are responsible to collect, to report and to remit any sales, use or other taxes as may be ...read more
Customer Service
Information about how to contact us can be found in the Order History for your Rakuten.com Account. You can find out how to access your Order History at https://secure.rakuten.com/AC/MyAccount.aspx. Once you have accessed your Order History, then please locate your specific order that you wish to ...read more
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