Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

elmart
Feedback Rating:
Lifetime 3 ratings
 
Feedback Rating Summary (last 12 months)
3.67 stars (3 ratings)
Positive Neutral Negative Total Ratings
67% 0% 33% 3
Recent Feedback
5 out of 5''the tracking number you provided is invalid . Could you please send the right one.''
Date: 5/2/2014     ListingID: 335709154
1 out of 5''poor seller. bait and switch. don't waste my time selling me something you do not have. then you promised me a gift card in compensation and never sent it. i do not understand how you are allowed to sell on rakuten. poor experience.''
Date: 4/23/2014     ListingID: 335703342
5 out of 5''The item that I purchased was not what I thought it was. I thought it was not sturdy enough to hold me up. There was no way to lock the hand rails on to the chair. If I could have seen the chair prior to the purchase, I would not have purchased it. ''
Date: 4/5/2014     ListingID: 335431593

Seller Description
El-Mart is committed to providing each customer with the highest standard of customer service. Your satisfaction is our top priority. El-mart values the privacy of your personal data
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Your satisfaction is our top priority but sometimes there will be a cost we have to share together especially that FedEx and UPS cost went up again. We will be a charging 25% restocking fees for items that already shipped or need to be cancelled after shipping, also for returned products where our l ...read more
Shipping Info
When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:
Standard Shipping: 3 to 9 business days
Expedited Shipping: 2 to 6 business days
If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more
Tax Policy
New York State residents are subject to sales tax.
Customer Service
Tel: 1-845-499-3770
Hours: 9:00AM-7:00PM
Email: elmartplace@gmail.com

Mailing Address:
1 Blauvelt Street
Nanuet, NY 10954
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