Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Vacuum-Direct
Feedback Rating:
Lifetime 26 ratings
 
Feedback Rating Summary (last 12 months)
4.88 stars (16 ratings)
Positive Neutral Negative Total Ratings
100% 0% 0% 16
Recent Feedback
5 out of 5''It's a Dyson and it was delivered early.......how much better can it get????''
Date: 9/22/2014     ListingID: 292155969
5 out of 5''Thank you! Overall A+++ buying experience! I highly recommend this seller to others =)''
Date: 1/31/2014     ListingID: 305029167
5 out of 5''Now that I know how to use the accessories, I am delighted so far. I've no buyer's remorse. — FRITZ''
Date: 1/29/2014     ListingID: 305029167
4 out of 5''Seller required Signature with UPS delivery, and missed one delivery, so was very painful/troublesome to wait around for UPS all day to sign for package.''
Date: 1/27/2014     ListingID: 325840972
5 out of 5''Have purchased two Dyson products from Vacuum Direct and received quick shipments and good packaging. Thanks!''
Date: 1/22/2014     ListingID: 325840972
See all Feedback

Seller Description
Vacuum-Direct specializes in floor care products while selling and servicing customers online for more than 8 years. With superior customer support, and high qaulity products, Vacuum-Direct and it's staff always puts forth an effort to ensure our customers are always satisfied. Information about how to contact us can be found in the Order History for your Rakuten.com Account. You can find out how to access your Order History at https://secure.rakuten.com/AC/MyAccount.aspx. Once you have accessed your Order History, then please locate your specific order that you wish to inquire about.

What to do if Your Order has been Shipped or Delivered
If your order has already shipped, then you can click the "Contact Seller" link (under the "Available Actions" header to the right of the order listing) to access a Web form you may use to contact us. Rakuten.com Shopping holds its marketplace sellers to high standards of quality, so you can expect a response back within one business day after contacting us.

What to do if Your Order is being Processed
If your order has not shipped, then you can click on our name in messaging located under "Available Actions" to open up an email message with our email address already populated. Rakuten.com Shopping holds its marketplace sellers to high standards of quality, so you can expect a response back from within one business day after contacting us.

. If you do not see the "Contact Seller" link or if we have not responded after one business day, then please feel free to contact Rakuten.com Shopping at 1-800-800-0800.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Any product may be returned within 30 days of purchase. Miele Vacuums, Dyson, and IQAir Purifiers carry a 60 day return policy. New or unused items will not be billed restocking fees. Any items showing wear or use will be billed a restocking not to exceed 22%. All items must be packed in the origina ...read more
Shipping Info
Most Orders made before 2 PM EST Monday thru Friday are shipped the same day. All orders over $100.00 will be shipped by UPS and will require signature upon receipt. These items ship fully insured with complete tracking details sent to your email address. If for any reason you miss the UPS driver, t ...read more
Tax Policy
All Orders from the state of Michigan will be subject to 6% Sales tax on their purchases. You agree that you as buyer and we as seller are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as seller we ...read more
Customer Service
Information about how to contact us can be found in the Order History for your Rakuten.com Account. You can find out how to access your Order History at https://secure.rakuten.com/AC/MyAccount.aspx. Once you have accessed your Order History, then please locate your specific order that you wish to ...read more
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