Seller Summary
Feedback
Shipping Info
Returns Policy
Customer Service

Costume Hub
Feedback Rating:
Lifetime 18 ratings
 
Feedback Rating Summary (last 12 months)
3.71 stars (14 ratings)
Positive Neutral Negative Total Ratings
61% 6% 33% 14
Recent Feedback
1 out of 5''I ordered a size 2T-4T. They sent me a large 4-6 claiming that's what I ordered and that a 4-6 should fit a 2 year old. Makes no sense at all. I will NEVER order from them again. I contacted them trying to make it better but they wouldn't.''
Date: 9/24/2014     ListingID: 292797245
1 out of 5''I received the wrong size. There is no one I can contact other than an email to fix this issue. It is very frustration. Will NEVER order from them again!''
Date: 9/24/2014     ListingID: 301643745
2 out of 5''ordered on 8-30, order shipped on 9-2, never received order was cancelled on 9-18 and was refunded money 0n 9-19. no explanation was given.''
Date: 9/21/2014     ListingID: 294237622
5 out of 5''Love it!!!!!!!''
Date: 8/28/2014     ListingID: 292636929
3 out of 5''Arrived without the headpiece, they are refunding this item. ''
Date: 7/2/2014     ListingID: 292696926
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Seller Description
Costume Hub

Who We Are:
We have been dressing people’s imaginations since 1991. Our long history in the costume business enables us to truly understand our customer’s needs, and we continuously strive to provide the best selection of costumes and costume accessories at the lowest prices for every holiday throughout the year.

What’s In A Name:
The definition of the word hub is simply “the center of activity,” and it is this definition that motivates us on a daily basis. Costume Hub constantly strives to remain at the center of all online costuming activities. We want people to use our website to discover what costumes are new and fun in the marketplace, and to also discover what fair costume prices should be. Even if you do not purchase a costume from us, we hope that you find the materials on our website informational and helpful in your pursuit of the perfect costume.

What We Are About:
Our goal has always been to provide the largest selection of costumes and costume accessories combined with the lowest prices and impeccable customer service. Unlike many other costume websites who often maintain low, or no, inventory on hand, we constantly update our actual inventory levels to ensure that we have the largest selection of adult, child and pet costumes in stock year round, enabling us to usually ship your costume the same day your order is placed.

Our Promise:
To provide the largest, lowest priced year round selection of adult, child and pet costumes. To provide impeccable customer service, with readily available and helpful Costume Hub customer representatives waiting to answer all of your inquiries. To provide honest and fair store policies, such as our 14 day stress free return policy, allowing our customers to have the peace of mind that they are dealing with a solid long-term company that always has their best interest at heart.
Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read more
Returns Policy
Returns Policy

Stress free return policy guarantee:

We guarantee a stress free return process at CostumeHUB. We allow up to 30 days after the day you place your order to initiate a return on all items that are qualified for return – stress free.

General Refund Information ...read more

Shipping Info
Shipping Information
How quickly will my order ship once my order is placed?

All orders placed before 4:00 pm EST will be shipped the same day. All items ordered after 4:00 pm EST will be shipped the following business day. Any order placed on the weekend, or on a holiday, will be ...read more

Tax Policy
You agree that you as buyer and we as seller are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as seller we are responsible to collect, to report and to remit any sales, use or other taxes as may be ...read more
Customer Service
Do not hesitate to contact one of our helpful customer representatives if you have any questions or concerns.
Email: support@costumehub.com
Phone:
U.S. Domestic: 1- 800-899-5540


Customer Service Hours:
Mon-Fri: 9:00 am – 5:00 pm CST.
Sat-Sun: Closed.

Mail: ...read more

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