- Earn 1 point per dollar spent. That's like getting cash back on every purchase.
- Easy to see matured points in checkout
- Use points just like cash
- Watch for point promotions, which can give you up to 30 points for every dollar you spend
What is the Rakuten Super Points program?
It’s pretty simple. Rakuten Super Points are our way of saying “Thank You” for purchases you make with us.
Why do I want Rakuten Super Points?
We know that everyone likes to save money and Rakuten Super Points help you do just that every time you purchase from our site. You can save your Points up to get the things you want for free or you can pay for part of your order with Points to get a discount – we let you decide how to use them!
Who is Rakuten and why do I want their points?
That’s a great question! If you’re not familiar, Rakuten is the largest online shopping mall operator in Japan and they have a killer reward Points program! Since we are now part of the Rakuten family of companies, we’ve adopted their reward Points program and we’re hoping you can help us grow it! Even though we’re now officially Rakuten.com, keep in mind that any Rakuten Super Points you earn from Rakuten.com can only be used for purchases on Rakuten.com.
How do I use Rakuten Super Points?
You can use Points just like cash on our site to buy the things you want! Simply,
log in and shop on buy.com or Rakuten.com like you normally would. When you are
ready to checkout, you can apply your points to your purchase. If there is a remaining
balance for your purchase, you can use either a Credit or a Debit card to complete
the transaction. Rakuten Super Points are only redeemable on our site and are not
redeemable for cash.
Also, they can’t be transferred to different accounts so make sure you are logged in to your correct account when you make purchases.
How many Rakuten Super Points do I need to buy things on rakuten.com?
Well, it’s pretty easy; 100 Points are worth $1. And we have great news. You can
use a mixture of Points and other payment methods when checking out. For example,
if the value of the merchandise in your cart is worth $40, then it will take 4,000
Points to cover the cost of the entire purchase. To view your Point Balance, go
to the “Review Your Super Points Balance” link in the “My Account” section on our
site. Once you get the hang of it, it’s easy and fun to see how much you save!
Also, you can watch for Super Points promotions which can give you up to 30 points for every dollar you spend. So buying that same $40 item on a day giving you 10% back, you will earn 400 Rakuten Super Points, or 4 dollars!
Are there limits to the number of Rakuten Super Points I can use per purchase?
The minimum number of Points that can be used per transaction is 50 Rakuten Super
Points, which would equal $0.50 of your purchase. Also on that note, the maximum
number of Points that can be used per transaction is 25,000 Rakuten Super Points
which is equal to $250 of your purchase.
Keep in mind that you can use up to 100,000 Rakuten Super Points per month for all transactions with us, which would be a total per month savings of $1,000.
Do Rakuten Super Points expire?
After you make a purchase, the points you earn under our standard 1% (1X) rewards
will expire after 180 days. And we have some good news - those points will renew
for another 180 days if you make another purchase. Basically, those points won’t
expire if you make at least one qualifying purchase every 180 days. The expiration
date for pending points does not renew. You will get 180 days to use the pending
points once they mature.
The only exception to this rule is points earned in our special promotional Point campaigns. Since these awards are so high, they often have unique expiration dates. Because they don’t renew, you’ll want to make sure to cash in on them quickly! You can easily check on the expiration dates for these when you register for specific promotions.
How do I earn Rakuten Super Points?
Earning Rakuten Super Points is really easy! As soon as you’re logged in to your Buy.com account, you’ll be set-up to earn Points automatically with every qualifying purchase. We’ve automated it all so, once a purchase is made, your earned Points will be added to your account. Since we want to give you every opportunity to earn Points, if you qualify for more than one Promotion with a single purchase, we will use the highest reward value to award your points for that purchase. Basically, the more purchases you make, the more Points you earn! Keep in mind that Promotional Rakuten Super Points cannot be earned in combination with any other cash back program.
How many Rakuten Super Points do I earn from each purchase?
Since you earn Rakuten Super Points with almost every purchase, this depends on
you. For every dollar you spend on our site, you will be rewarded with 1 Point.
Keep in mind that Shipping Fees, Tax and any other fees associated with your order
are not included in the total price when it comes to earning points.
Get excited because we also have special Promotional Offers periodically that allow you to earn Points at a rate higher than our standard rate. See what Promotional Offers are going on now by visiting our Special Offers page.
What’s the difference between Standard Points and Promotional Points?
A point is a point; but, some promotions earn you more of them with each purchase.
Our points program lets you earn with every qualifying purchase you make on Buy.com.
In our program, you earn 1% (1X) cash back on almost every purchase to use toward
Everyone loves a good Promotion and we’re no exception to the rule. We often run special promotions for a limited time. You can supercharge your Points earnings with these special promotions. Since these Promotional Offers change often, make sure you check them regularly! Also, be sure you Opt in for Promotional Offers and keep in mind that most Promotions have Item/Dollar amount thresholds as well as varying expiration dates, so pay attention to the details of the Promotion. Since rules are rules, we will void Rakuten Super Points earnings on orders that do not follow the promotion-specific details.
Opt-In for Promotional Campaigns
We’ve made everyone automatically eligible for our 1X (1%) points. And here’s the kicker. Anyone can Opt In to any of our Promotional Offers to take advantage of even more incredible earnings which translate into even more incredible savings! Promotions change often so make sure you check out what’s going on by visiting our Special Offers Page frequently! Remember, you must Opt In for Promotional Offers before you qualify.
I’ve seen Super Point Promotions offering 5% and 10% back. What is this?
It definitely sounds like you’ve seen some of our Promotional offers since our Standard promotions are 1X. For example, a promotion of 5% back means you would earn 5 Points for each dollar you spend on the purchase price. So basically, you’ll be earning 5% cash back to use on future purchases -if you purchased a qualifying item worth $10, you would get 50 Points (50 cents). Similarly, a promotion of 10X means you would earn 10 Points for each dollar you spend.
Promotions fall into two categories.
- For some Special Promotions, we offer a flat amount of Points for purchasing a specific product. For example, we might offer 1,000 Points for purchasing a specific Video Game.
- We have other special Promotions offering, for example, 3% back on all purchases in a specific Category. That means if we are running a 3% back promotion in Electronics, you will earn Points at 3 times the standard rate for all purchases from our Electronics Store. So, instead of earning 1 point for each dollar you spend on a new computer, you will earn 3 Points for each dollar – again, you’ll be earning 3% cash back to use on future purchases!
Opt in to some of our Promotional Offers now available by visiting our Special Offers Page.
When I use my Rakuten Super Points, can I specify if I want to use my Standard Points or Promotional Points when I check out?
When you are cashing in your Points, the Points with the closest expiration date will be automatically applied and can easily be removed at Checkout.
How soon can I use Rakuten Super Points?
You earn Points every time you make a purchase and these Points are available for you to use 15 days after your order ships.
That’s a lot of information! Can you walk me through an example?
There is a lot of information in this FAQ. Once you start earning and burning Points, we’re sure you’ll find the program to be really fun and, more importantly, really easy.
Here’s a quick look at how to earn and burn through your points:
- Opt in to any Promotions on our Special Offers Page
- Shop and add the items you’ve been eyeing to your cart
- Checkout and take a peek at your Rakuten Super Points earnings
- Your order ships
- 15 days after your order ships, your Points are ready to be used
- Next time you shop, you’ll be given the option to Apply Points to your purchase
- Apply your Points, sit back and save!
- Repeat steps a-g
What are qualifying purchases?
To qualify for Points, you must be logged in to your account. Most items on Rakuten.com qualify for Points so it may be easier to tell you what types of purchases do not earn Points.
Here’s what won’t qualify you to earn points:
- Orders paid for with PayPal Express
- Orders paid for with Google Checkout
- Purchasing Gift Cards
- Checking out as a Guest
How do I find out how many Super Points I have accrued and are available?
You can check your Super Points balance at any time:
- Click on the My Account link in the header of any Rakuten.com page
- Click on the Super Points Account link
- Enter your account information
- You will be able to see how many points are available to you to spend and how many are pending
Pending Points are those earned in the last 15 days.
* Rakuten.com reserves the right to suspend the awarding of Super Points, or cancel awarded Super Points, based on Rakuten.com’s determination of suspicious or illegal activity.
Are there other ways to earn Rakuten Super Points besides making purchases on Rakuten.com?
We are dedicated to making Rakuten.com the best site for you so we have one more way for you to easily earn Rakuten Super Points and this is by writing Product Reviews/Seller Reviews.
We are also working on plans to offer additional ways to earn Points so, stay tuned!
How do I earn points writing Product Reviews?
When you write a Product Review, we’ll award you 25 Rakuten Super Points! Just click on the “Write a Review” link on any Product Page, write and submit your review. Once the Product Review is approved and the Points are processed, they will be automatically deposited into your account. To view your total balance, check the “Review Your Super Points Balance” in the “My Account” section of our site.
Are there restrictions to earning Points by writing product reviews?
We do have some restrictions to ensure that the reviews posted on Rakuten.com help you find what you’re looking for. Each unique review must contain a minimum of 250 characters and the review must be specific to the product being reviewed. Duplicate reviews, even if used for different items, do not qualify. Reviews placed by an automated system will not qualify for Points. Additionally, the review must not contain any inappropriate language, hate speech, irrelevant information, or be libelous in any way.
You can earn Points for the first 100 Product Reviews you write, which is 2,500 potential Points that are just waiting for you. Those 2,500 potential Points equal $25 simply for reviewing the things you buy!
The following are the terms and conditions (the “Program Terms”) governing the Rakuten Super Points™ Program (the “Program”) owned and operated by Rakuten.com Shopping (the “Company”) and offered to Rakuten.com Shopping customers (“Customer(s)”) that have a valid Rakuten.com Shopping Account (an “Account”).
By participating in the Program, Customer(s) can earn Rakuten Super Points™ (“Super Points”) subject to the Program Terms and Super Points Account balance and availability. Customer(s) must have and use a valid Account to earn Super Points on purchases made by the Customer through The Company. Continued use of an Account and participation in the Program constitutes Customer’s consent and agreement to abide by the most current version of these Program Terms as may be posted from time to time at
EARNING SUPER POINTS
Customer(s) will automatically become eligible and will begin to earn Super Points by establishing an Account. Super Points may be earned at a rate of one (1) Super Point for each dollar spent to purchase up to seven (7) items per order (excluding shipping fees and taxes) up to a maximum of Twenty Five Thousand (25,000) Super Points per order. Super Points are only offered to, and may be earned and redeemed only by, Customer(s) of the Company. Orders from resellers, exporters, wholesalers, any businesses of any kind for commercial resale, or any other customers for resale are null and void and otherwise subject to cancellation. Any orders for which payment is made using PayPal Express, Google Checkout, V.me, MasterPass and/or any other external payment systems do not qualify for any Super Point promotions.
After an eligible purchase is made, the earned Super Points may be held in pending status for up to fifteen (15) calendar days after the purchase has shipped unless otherwise stated. Qualifying standard Super Points will generally be available for redemption purposes on the sixteenth (16th) calendar day after shipment of the purchase.
SUPER POINTS ACCOUNTS
The Company reserves the right to monitor all Super Point activity in any Customer(s) Account. The Company also reserves the right to adjust the number of Super Points in any Customer Account that does not indicate the correct number of Super Points as determined by the Company in its reasonable sole discretion. Finally, the Company reserves the right to rescind all pending or available Super Points for any orders that are cancelled, refunded, or returned at any time. If any item is returned by Customer(s) for refund, then the Company reserves the right to withhold from that refund dollar amount(s) that are equal to (1) the discount awarded through redemption of Super Points during the purchase of that item; and (2) the discount awarded through redemption of any standard Super Points or any promotional Super Points during the period between (a) the original redemption purchase for which products are being returned and (b) the date of such product return. The Company reserves the right to cancel or freeze pending and available Super Points credited to an Account if that Account shows signs of fraud, abuse, illegal or otherwise suspicious activity as determined by Company in its sole discretion. In such event, the Company reserves the right to pursue all legal remedies and actions available to it including legal action to recover any damages incurred by the Company in connection with such improper activity.
Super Points are offered as promotional items and are void if sold for cash or other consideration or if altered or copied. Super Points cannot be reissued if destroyed, lost, or stolen. Super Points have no intrinsic value, are not equivalent to cash, and may not be redeemed for cash. Super Points may not be purchased or sold by Customer(s) and the Company will not sell Super Points. Super Points are the property of the Company and Customer(s) have no property rights or other legal interests in the Super Points. Super Points are not valid where their earning or redemption is prohibited by law.
Standard Super Points expire at 11:59 PM Pacific Time on the date that is One Hundred Eighty (180) days after the associated order ships, unless a subsequent purchase is made through that Account. If such subsequent purchase is made, then the otherwise-expiring Super Points will be extended for another One Hundred Eighty (180) days. Once expired, Super Points will not be reinstated. Expiration date(s) for all Super Points in an Account will be displayed on the Customer(s) Account page.
For the April and May 5x sitewide, please note that Super Points will be available 15 days after item ships and will expire 60 days thereafter. If customers opt in to a promotion using a promo code, then promotional point offer terms apply.
Customer(s) must have a sufficient amount of available and eligible Super Points in their Account to qualify for a price reduction when redeeming Super Points. Super Points are not eligible for redemption until they are displayed as available Super Points in the Account. Pending Super Points cannot be redeemed during the period of pendency. All redemptions of Super Points are final and may not be cancelled. Available Super Points may be used to reduce the price of an item at checkout at the rate of One (1) Super Point per One cent ($0.01) deduction from the total of the order. A Customer(s) must use a minimum of fifty (50) Super Points when redeeming Super Points at checkout. A Customer(s) may redeem up to a maximum of either: (a) Twenty-Five Thousand (25,000) Super Points per purchase; or (b) One-Hundred Thousand (100,000) Super Points per month, whichever is lower. Super Points can only be redeemed when using a credit card to make a purchase and may not be used in combination with any other payment methods. Any refunds for orders that have used Super Points may be issued in an amount of Super Points up to a maximum amount equal to the amount of Super Points used on the order, less any adjustments as described in these Program Terms.
PROMOTIONAL POINT OFFERS
The Company may offer special limited-time promotional opportunities to earn a greater amount of Super Points for purchases of goods and services. These promotional Super Points have a limited redemption period and do not renew regardless of subsequent purchases with the Company or through the Account. These promotional Super Points are subject to these Program Terms as well as any additional terms and conditions that may be provided with the promotion and any attempt to claim any associated promotional Super Points constitutes Customer’s consent and agreement to abide by the terms of that promotional offer.
Super Point promotions begin and end on the days and at the times specified in the associated promotional offer. Any Percentage Back awards described in the offer will be awarded in the form of promotional Super Points. The promotional Super Points that will be awarded in conjunction with any purchase are viewable at checkout. All promotional Super Points earned during these promotions will be available fifteen (15) days after shipment and will expire on the day and at the time specified in the associated promotional offer. Expiration dates applicable to any Super Points held in a Customer(s) Account can be viewed on the Account page on the Company site. Promotions requiring customers to activate the promotional offer through registration may prompt and require the Customer(s) to opt in or to enter the correct promotional code at checkout. Customers must complete the checkout process before the specified time on the last day of the promotional period. Customer(s) may purchase a maximum of seven (7) qualifying items and receive promotional Super Point credit for a maximum award of Twenty Five Thousand (25,000) Super Points during any promotion per account, customer and shipping address. The Company reserves the right to void any award of Super Points associated with orders that do not completely follow these requirements. Super Points are only offered to, and may be earned and redeemed only by, Customer(s) of the Company. Orders from resellers, exporters, wholesalers, any businesses of any kind for commercial resale, or any other customers for resale are null and void and otherwise subject to cancellation. Any orders for which payment is made using PayPal Express, Google Checkout, V.me, MasterPass and/or any other external payment systems do not qualify for any Super Point promotions.
Promotional Super Points are offered as promotional items only and are void if sold for cash or other consideration or if altered or copied. Promotional Super Points cannot be reissued if destroyed, lost, or stolen. Promotional Super Points have no intrinsic value, are not equivalent to cash, and may not be redeemed for cash. Promotional Super Points may not be purchased or sold by Customer(s) and the Company will not sell promotional Super Points. Promotional Super Points are the property of the Company and Customer(s) have no property rights or other legal interests in the promotional Super Points. Promotional Super Points are not valid where their earning or redemption or the associated promotion is prohibited by law.
“INTEL ULTRABOOK” PROMOTIONAL OFFER TERMS AND CONDITIONS
The following are the terms and conditions (the “Promotional Offer Terms”) governing the “Intel Ultrabook” Promotional Offer (the “Promotional Offer”) owned and operated by Rakuten.com Shopping (the “Company”) and offered to Rakuten.com Shopping customers (“Customer(s)”) who have a valid Rakuten.com Shopping Account (an “Account”). Creating an Account is free. This Promotional Offer is available only through the Company’s full desktop website and is not available to mobile users or through mobile applications.
By participating in the Promotional Offer, Customer(s) who have an Account earn promotional Rakuten Super Points™ (“Super Points”) by making a qualifying purchase of a selected Intel-powered ultrabook computer or other specified products through that Account subject to these Promotional Offer Terms and the Super Points terms and conditions. Checkout must be completed before the specified end time of the promotional period. Customer(s) who (1) make a qualifying purchase through their Account and then (2) enter the correct Code at checkout will be awarded a specified number of promotional instant Super Points for that product purchase. Purchases by guest users, resellers, exporters, wholesalers, any businesses of any kind for commercial resale, or any other customers for resale are not eligible under this Promotional Offer.
Customer(s) may be prompted and required to opt in or to enter the correct promotional code for their product purchase at checkout. The promotional Super Points that will be awarded in conjunction with that purchase are viewable at checkout. The Company reserves the right to void any award of Super Points associated with orders that do not completely follow these requirements. Any orders for which payment is made using PayPal Express, Google Checkout, V.me, MasterPass and/or any other external payment systems do not qualify for any Super Point promotions.
Any awards described in this Promotional Offer will be awarded in the form of promotional Super Points. All promotional Super Points earned during these promotions will be available fifteen (15) days after shipment and will expire forty five (45) days later. Expiration dates applicable to any Super Points held in a Customer(s) Account can be viewed on the Account page on the Company site. Promotional Super Points are offered as promotional items only and are void if sold for cash or other consideration, or if altered or copied. Promotional Super Points cannot be reissued if destroyed, lost, or stolen. Promotional Super Points have no intrinsic value, are not equivalent to cash, and may not be redeemed for cash. Promotional Super Points may not be purchased or sold by Customer(s) and the Company will not sell promotional Super Points. Promotional Super Points are the property of the Company and Customer(s) have no property rights or other legal interests in the promotional Super Points. Promotional Super Points are not valid where their earning or redemption or the associated promotion is prohibited by law.
If any item is returned by Customer(s) for refund, then the Company reserves the right to withhold from that refund dollar amount(s) that are equal to (1) the discount awarded through redemption of Super Points during the purchase of that item; and (2) the discount awarded through redemption of any standard Super Points or any promotional Super Points during the period between (a) the original redemption purchase for which products are being returned and (b) the date of such product return.
This Promotional Offer will start at 12:01 AM Pacific Time on April 8, 2013 and will terminate at 11:59 PM Pacific Time on June 30, 2013. The Company reserves the right, at its sole discretion and for any reason, to terminate all or any portion of this Promotional Offer by giving notice to that effect by means of a posting on the homepage and/or via another method of notice that may be deemed appropriate in the Company’s sole discretion. This Promotional Offer is open only to individuals eighteen (18) years or older at the time of purchase who are legal residents of the fifty (50) United States and District of Columbia. This Promotional Offer is limited to one (1) offer and award per person and one (1) offer and award per household. These promotional Super Points are subject to these Promotional Offer Terms. Any attempt to claim any associated promotional Super Points or continued use of an Account or participation in the Promotional Offer constitutes Customer’s consent and agreement to abide by the most current version of these Promotional Offer Terms and the Super Points terms and conditions. All federal, state and local laws and regulations apply. Void where prohibited by law.
Prices for all products sold by the Company or its marketplace merchant sellers are determined independently by the Company or such marketplace merchant sellers, as applicable. This Promotional Offer is for a limited time and is subject to product availability.
The Company reserves the right to revise these Program Terms at any time with or without notice, including (but not limited to) the rules for earning and redeeming Super Points, the expiration policy for Super Points, and the products and services for which Super Points may be earned and redeemed.
The Program has no predetermined termination date and may continue until such time as the Company decides to terminate the Program. The Company reserves the right, at its sole discretion and for any reason, to terminate all or any portion of the Program by giving notice to that effect by means of a posting on the homepage and/or via another method of notice that may be deemed appropriate in the Company’s sole discretion. In such an event the Program will terminate at 11:59 PM Pacific Time the next calendar day following notice of termination issuance unless otherwise stated in the notice. In the event that the Program is terminated, then actions that are required to be taken by or on behalf of an Account holder must be completed no later than five (5) calendar days after the Company has given notice of Program termination Super Points earned through the Program may be forfeited without compensation five (5) calendar days after notice of Program termination has been given.
LIMITATIONS OF LIABILITY
THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUPER POINTS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT POINTS ARE NON-FUNCTIONAL THEN CUSTOMER’S SOLE REMEDY, AND COMPANY’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH SUPER POINTS. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY AND CUSTOMER(S) MAY HAVE ADDITIONAL RIGHTS.
Any attempted participation except as permitted by these Program Terms, is void. The Company is not responsible for: (i) lost, late, incomplete, damaged, stolen, misdirected, illegible materials, email or mail; (ii) any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, or availability, (iii) garbled or jumbled transmissions; (iv) service provider/Internet/Website/use net accessibility or availability, traffic congestion, or unauthorized human intervention; or (v) inaccurate capture of any information, of Super Points, or the failure to capture any such information.
The Company is not responsible for (a) any incorrect or inaccurate information, whether caused by printing errors, Website users, tampering, hacking, or by any of the equipment or programming associated with or utilized in the Program; (b) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction; or (c) unauthorized access to the Company’s websites or any communications means. The Company is not responsible for any personal injury or property damage related to or resulting from either: (1) participating in the Program or (2) downloading materials from or use of the Company’s websites.
Should there be any tax liability for the accumulation and/or use of Super Points or the receipt of merchandise in the Program, or expenses for the use and enjoyment of any such merchandise, or for any other reason, then such taxes and/or expenses are the sole responsibility of Customer. In the event that during a given calendar year, a U.S. resident acquires or redeems Super Points for a total equivalent value of Six Hundred Dollars ($600.00) or greater, then the Company will (to the extent required by law) advise the Internal Revenue Service to this effect through a Form 1099 indicating the total retail value of such items and total imputed value of the Super Points acquired or redeemed.
The Company makes no guarantees, warranties, or representations of any kind concerning the Program. The earning and redemption of Super Points are void where prohibited by applicable federal, state, or local laws or regulations and are subject to change as may be necessary to comply with such laws or regulations. By agreeing to these Program Terms, Customer(s) hereby releases, and agrees to execute any agreements evidencing such release, the Company and its affiliates, officers, directors, employees, agents and partners from all liability regarding the earning, redemption, and use of Super Points, including any Super Points that may be lost, stolen, or destroyed after receipt.
Copyright 2013 Buy.com Inc. “Rakuten Super Point™” “Super Point™” “Rakuten Super Points™” and “Super Points™ are trademarks of Buy.com Inc. for its rewards points system. All rights reserved.